TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Member Care Center team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.
At TopLine Credit Union, our Member Care Center Representatives assist our members in a fun and fast paced environment over the phone and via electronic communication. The focus of each communication is ensuring to provide each member with exceptional service while showcasing your purpose, passion, and pride as an employee within the TopLine family. Representatives assisting our members also have the responsibility of supporting the organization’s plans and goals, while providing the highest levels of personal and professional service. As a member-owned organization, TopLine’s vision is to continue to be a trusted member-owned financial services cooperative and your partner for life. We put member service first and in turn member relationships above all else. There’s nothing more important than our service reputation, as it’s our brand. TopLine is seeking an experienced call center representative to join our family.
A successful Member Care Center Representative will be able to do:
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Provide top notch customer service to our members by providing a warm, friendly voice over the phone, and delivering personal service to meet each member’s individual needs.
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Assist members via phone or electronic communication with accounts, cards, loan, digital banking, transfers, while maintaining accuracy in member files, digital records, and archives.
- Assist with fraud concerns and dispute resolutions following established policies.
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Educate members on TopLine’s available services within the organization.
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Maintain knowledge of all of TopLine’s products and services, as well as procedures and policies.
Salary Range: $21.31 - $26.63 (hourly)
Benefits:
- 401(k) with Employer Match
- Dental
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Disability Insurance
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Employee Perks
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Flexible Spending Accounts
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Life Insurance
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Medical
- Paid Holidays
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Paid Time Off
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Pet Insurance
- Referral Program
- Vision
Ready to take the next step with us, apply now at https://www.toplinecu.com/careers.
At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.
- High school diploma or equivalent
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Minimum of one year of consistent experience in a call center or contact center environment required
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Excellent verbal communication skills with the ability to resolve the concerns of members
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Able to work independently and meet deadlines
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Able to follow complex procedures with a high degree of accuracy
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Strong problem-solving skills and math aptitude
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Professional writing ability and attention to detail
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Proficiency with Microsoft Office and comfort in learning new systems as well as technology related updates
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Ability to work effectively with people in a diverse environment that encompasses regular deadlines, where change is always possible and flexibility is required
