Description:
Summary:
The Customer Specialist is responsible for a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction.
Responsibilities:
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Assure the accurate and timely processing of customer transactions (orders, RMA’s, quotes, catalogues/sample requests and returns) to assure customer satisfaction.
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Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.
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Provide technical customer service; educate customers on product features and benefits.
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Set-up and maintain customer files; maintain records of all sales activities.
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Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to ensure resolution.
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Process product recalls.
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Sell products and services. Maximize promotions.
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Establish and maintain effective customer relations.
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Provide support to outside sales representatives.
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Serve as a member of the Customer Service team, providing assistance and support as required.
Education & Experience:
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High school diploma or equivalent is required. Associate or bachelor’s degree preferred.
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5+ years of experience in a customer service, customer focused role required
Requirements:
Requirements:
- Demonstrate strong problem solving and analytical skills.
- Strong communication and problem-solving skills
- Experience with Microsoft Office suite of products, Customer Master software
- Experience with a Full-scale ERP system, (SAP preferred)
- Ability to prioritize and multitask.
- Proactive attitude towards work, teamwork, and cooperation
This position requires some travel within the designated territory, offering a dynamic and challenging opportunity for a motivated sales professional keen on making a significant impact in the industry.
Competencies:
- Effective communications
- High attention to detail
- Strong critical thinking / problem solving skills.
- Relationship building
