Job Overview
We are seeking a dedicated and professional Phone Operator to join our dynamic team. The ideal candidate will play a crucial role in ensuring smooth communication between our clinic and patients. This position requires strong customer service skills, attention to detail, and the ability to handle administrative tasks efficiently. The Phone Operator will be responsible for managing incoming calls, scheduling appointments, and providing information about our services.
Responsibilities
- Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.
- Provide information regarding clinic services
- Assist with medical billing inquiries and ensure accurate patient records are maintained.
- Collaborate with the front desk team to streamline operations and enhance patient experience.
- Utilize NextGen/Healthfusion software for managing patient data and appointment scheduling.
- Maintain confidentiality of patient information in compliance with HIPAA regulations.
- Support administrative tasks as needed to ensure the clinic runs smoothly.
Qualifications
- Previous experience in a medical billing or administrative role is preferred..
- Strong customer service skills with the ability to communicate effectively over the phone.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Attention to detail and strong organizational skills are essential.
- Must be able to work collaboratively within a team-oriented environment.
If you are passionate about providing excellent customer service in a healthcare setting, we encourage you to apply for this rewarding opportunity as a Phone Operator.
Job Type: Full-time
Work Location: In person
