To provide comprehensive support to individuals with barriers to employment by providing personalized, on-the-job coaching and guidance. This role ensures participants successfully integrate into competitive community employment settings while fostering independence and long-term success. This position reports to the Senior Director of Mission Services who evaluates performance annually.
In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
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Conduct comprehensive reviews and assessments of participant strengths, abilities, limitations, and employment barriers.
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Coordinate and actively engage in discovery activities to identify vocational interests and opportunities.
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Support participants during job site orientation and assist with completion of all required documentation.
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Accurately document participant performance and workplace behaviors through detailed case notes.
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Prepare and submit weekly timesheets for participants involved in Situational Assessments and Work Experience programs.
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Advocate for participants and mediate employment-related concerns to promote successful job retention.
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Communicate participant needs and progress updates to the Ability First team for timely intervention and support.
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Maintain professionalism and deliver high-quality services in all interactions.
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Ensure compliance with funding requirements by providing accurate billing information to Case Managers.
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Other duties as assigned by supervisor.
- High school diploma or equivalent, or the ability to obtain through The Excel Center.
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Prior work experience in a related field preferred.
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Demonstrated ability to motivate and support individuals, with an understanding of the unique needs of people with disabilities.
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Strong written and verbal communication skills with the ability to interact professionally across diverse settings.
- Self-motivated with the ability to work independently, manage schedules effectively, and meet strict deadlines.
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Detail-oriented with the ability to maintain accurate documentation of participant activities and hours worked.
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Ability to pass a criminal background check and drug screen.
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Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.
- Authorized to work in the United States.
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Flexible availability.
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Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
