Job Title: IT Technology Analyst / Application Support Analyst
Job Location: East Moline, IL 61244 (Hybrid)
Shift: 1st Shift (Mon-Fri)
Duration: 14 month contract (potential for long-term extension based on performance and business needs)
Job description:
This is a Dealer Business Specialist position that will primarily be responsible for Application Support. Candidates with only basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.
Required Experience:
- 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
- 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
- Ability to clearly communicate technical and functional information to dealers, business users, and team members
- Proven ability to follow established support processes while escalating issues appropriately when needed
- Demonstrated learning mindset with the ability to build functional and technical knowledge over time
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
Other Relevant Experience:
- Exposure to dealership operations or dealer-facing business applications
- Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
- Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
- Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
- Working knowledge of SQL for data analysis or troubleshooting
- Awareness of API concepts and system integrations
(YR-R7)
#IND1
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Application Question(s):
- Do you have at least 1 year of experience providing application support for software applications or business systems, including troubleshooting and issue resolution?
- Do you have at least 1 year of experience in a service desk, application support, or customer support environment?
- Do you have a foundational understanding of GAAP, including bookkeeping, general ledger, reconciliations, and financial statements?
- Are you comfortable working in a hybrid role in East Moline, IL, and communicating with dealers/business users to troubleshoot and resolve application-related issues?
- Please share your Street address, City and postal code.
- Are you a US Citizen or GCH? If on Visa please mention the Visa
- Are you ready for background check and drug screen in accordance with the local law and regulations?
- Please confirm your email address and contact number?
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
Work Location: Hybrid remote in East Moline, IL 61244
