Position Summary:
Responsible for processing customer transactions and delivering excellent customer service in a retail environment. Duties include handling various forms of payment, issuing receipts and refunds, selling items, and ensuring accurate pricing and billing. The role also involves greeting customers, answering questions, resolving concerns, and assisting with merchandise handling, including bagging items.
Key Responsibilities:
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Process payments (cash, check, credit cards, gift cards, automatic debits)
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Issue receipts, refunds, credits, and change
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Sell tickets and merchandise
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Verify pricing and complete transactions using registers or scanners
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Provide customer service, answer questions, and resolve complaints
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Greet customers and assist with purchases
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Bag merchandise
Core Skills:
Strong communication, customer service, and problem-solving skills, including active listening, critical thinking, reading comprehension, and service orientation. Ability to effectively speak, write, and coordinate with others while managing time and monitoring performance.
Key Attributes:
Excellent verbal and written communication, attention to detail, and numerical accuracy. Strong ability to understand and process information, recognize issues, and apply logical reasoning. Capable of organizing information and clearly understanding and responding to others.
Additional Duties:
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Follow all safety policies and report unsafe conditions
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Contribute to team goals and collaborate with others
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Demonstrate leadership through example and knowledge sharing
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Perform other duties as assigned
We are seeking a candidate with a moderate level of education and relevant experience, along with strong communication, basic math, and problem-solving skills. The ideal candidate is organized, detail-oriented, and able to manage multiple tasks and priorities in a fast-paced environment.
Key Skills & Abilities:
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Ability to prioritize, organize, and handle multiple tasks or projects simultaneously
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Strong communication and interpersonal skills
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Solid problem-solving and critical thinking abilities
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Effective time management and attention to detail
Technical Skills:
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Intermediate computer proficiency, including email, word processing, spreadsheets, and basic database use
Work Environment & Physical Requirements:
This role is primarily based in an indoor office or retail setting with standard working conditions. The position may require standing, walking, and sitting for extended periods, as well as occasional light to moderate lifting.
Additional Information:
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Minimal travel may be required
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Must be able to adapt to a dynamic work environment and perform various duties as needed
