Fenton Mobility is looking for a detail-oriented, proactive Inside Sales Representative to join our team. This role is a vital link between our customers and our operations, managing the complete lifecycle of a sale from initial prospecting through to successful delivery.
Key Responsibilities
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Customer Communication: Manage high volumes of inbound and outbound phone calls and emails with professionalism.
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Order Management: Accurately process customer and website orders into our system, ensuring all specifications and data are correctly logged.
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Production Coordination: Act as a liaison between manufacturing and shipping departments to ensure orders are fulfilled correctly and delivered on time.
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Sales Growth: Conduct customer prospecting to identify and qualify new business opportunities while nurturing existing client relationships.
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Post-Sale Support: Manage the "full circle" of customer care, including handling quality claims, processing returns, and resolving delivery issues.
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System Integrity: Maintain up-to-date and accurate records of all interactions and sales stages within the CRM.
QualificationsSkills
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Experience: Prior experience in a manufacturing or industrial environment is a major plus.
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Technical Savvy: Proficiency in CRM software and standard office technology (email, order entry systems).
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Detail-Oriented: Strong ability to multitask and manage complex order specifications without errors.
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Communication: Excellent interpersonal skills with the ability to empathize with and resolve customer concerns.
ScheduleBenefits
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Hours: Monday through Friday, 8:00 AM – 4:30 PM.
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Paid Time Off (PTO): Generous PTO package and paid holidays.
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Comprehensive Benefits: Competitive health, dental, and vision insurance options.
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Retirement: 401(k) plan availability
