Summary Description
We are looking to expand our team! If you have a passion for adventure and are enthusiastic about our exceptional brand in the industry, we’ve got a job for you. Harley-Davidson offers outstanding benefits, company perks, and a chance to work with a team who is passionate about the best motorcycles on earth. If you're looking for a long-term career, then you have come to the right place.
Major Duties and Responsibilities
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Create long-term relationships with customers and have fun talking about motorcycles.
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Attain new and used sales goals as agreed upon with the sales manager.
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Present the features and benefits of motorcycle products to customers, showing the advantages over competing brands.
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Follow business transaction processes timely and accurately.
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Introduce new customers to the other departments and their personnel.
Customer Service
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Greet customers immediately, in a courteous and friendly manner.
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Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.).
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Handle telephone transactions quickly and courteously.
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Use a common and consistent sales process for vehicle sales, trade-ins, and purchases.
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Contact customers using personal follow-up to encourage additional sales and ensure customer satisfaction, and ask for referrals.
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Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
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Attend training sessions to keep current with sales techniques and sales department issues.
Commitments
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Treat all employees and customers fairly, courteously, and with dignity.
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Model superior customer service behavior and maintain positive relationships with customers, employees, and leadership.
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Remain current with all Sales department training available.
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Be prompt and available for flexible scheduling.
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Be honest and fair in all business dealings.
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Meet or exceed sales quotas regularly.
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Stay current on motorcycle trends and selling features.
Qualifications
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Proven experience in face-to-face customer sales (B2C).
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Strong understanding of Harley-Davidson products, features, and brand values.
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Excellent communication and interpersonal skills.
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Ability to build and maintain customer relationships.
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Strong negotiation and closing skills.
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Self-motivated with a results-driven approach.
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Proficiency in using CRM software and/or other sales tools.
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Valid motorcycle endorsement with a clean driving record.
