Job Summary
Position Summary
Wissco Irrigation/Invisible Fence is seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This position serves as the first point of contact for our customers, providing exceptional service while supporting daily office operations. The ideal candidate is professional, detail-oriented, and enjoys helping customers in a fast-paced environment.
Expectations
- Positive, professional, and customer-oriented personality with a genuine desire to provide outstanding service.
- Excellent phone etiquette with the ability to communicate clearly, courteously, and professionally.
- Strong attention to detail and the ability to accurately document customer information and service requests.
- Previous scheduling or dispatching experience is preferred but not required.
- General office skills, including proficiency with computers, email, Microsoft Office, and basic office equipment.
- Strong organizational and time management skills with the ability to prioritize multiple tasks.
- Ability to work independently while contributing to a collaborative team environment.
- Dependable, punctual, and committed to maintaining a positive customer experience.
Key Job Responsibilities
The principal duties of the Customer Service Representative consist of, but are not limited to, the following:
- Answer incoming phone calls and respond to customer inquiries in a friendly and professional manner.
- Schedule service appointments for irrigation and Invisible Fence installations, repairs, and maintenance.
- Coordinate technician schedules to maximize efficiency.
- Maintain accurate customer records and update service information.
- Process customer payments and assist with invoicing as needed.
- Respond to emails and other customer communications promptly.
- Provide customers with information regarding products, services, and appointment availability.
- Assist with general administrative and office support duties.
- Work closely with technicians and management to ensure excellent customer satisfaction.
Preferred Attributes
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to build positive relationships with customers and coworkers.
- Willingness to learn company products, services, and scheduling software.
- Flexible and adaptable in a seasonal business environment.
- High school diploma
- ServiceTitan experience
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- ServiceTitan : 1 year (Preferred)
- Customer service: 2 years (Required)
- Scheduling customer appointments: 1 year (Required)
Work Location: In person
