Appointment Setter
Company: Glasgow Electric Plant Board (Glasgow EPB)
Location: Glasgow, KY
Job Type: Full-time
About Glasgow EPB
Glasgow Electric Plant Board (Glasgow EPB) is a community-owned utility serving residential and business customers throughout Glasgow, Kentucky. In addition to delivering dependable electric service, the organization provides fiber-optic internet, telecommunications, and customer support solutions designed to keep homes and businesses connected. Glasgow EPB is committed to reliable service, innovation, and providing a positive experience for every customer interaction.
Position Summary
Glasgow EPB is seeking a detail-oriented Appointment Setter to support customer outreach and scheduling efforts. This position serves as an important point of contact for customers by coordinating appointments, confirming schedules, answering general questions, and ensuring appointment information is accurately documented for internal teams.
The ideal candidate is organized, professional, enjoys communicating with people, and is comfortable working independently while maintaining excellent customer service standards.
Responsibilities
- Contact customers to schedule, confirm, and reschedule appointments.
- Maintain accurate appointment calendars and customer records.
- Respond professionally to inbound and outbound communications.
- Verify customer information before confirming appointments.
- Coordinate scheduling with appropriate internal departments.
- Update appointment details and customer notes in company systems.
- Provide courteous assistance with general scheduling inquiries.
- Follow established communication and documentation procedures.
- Meet daily scheduling and quality objectives while maintaining accuracy.
Qualifications
- High school diploma or equivalent required.
- Previous customer service, scheduling, administrative, or call center experience is helpful but not required.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Comfortable using computers and web-based applications.
- Ability to multitask while maintaining attention to detail.
- Professional, dependable, and customer-focused.
- Must be legally authorized to work in the United States.
Compensation & Benefits
- Competitive hourly pay of $24.99–$30.10
- Paid training program
- Flexible scheduling options
- Paid time off and recognized holidays
- Health, dental, and vision insurance for eligible employees
- Retirement savings plan with employer contribution, where applicable
- Employee Assistance Program (EAP)
- Opportunities for professional development and career growth
Schedule
- Monday through Friday
- Flexible shifts available based on business needs
- Occasional overtime may be available
Why Join Glasgow EPB?
At Glasgow EPB, employees contribute to delivering essential utility and communication services that support homes, businesses, and the local community. We value teamwork, professionalism, continuous improvement, and exceptional customer service while providing opportunities for long-term career development in a collaborative work environment.
Equal Opportunity Employer
Glasgow Electric Plant Board is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.
Pay: $24.99 - $30.10 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
- Work from home
Work Location: Remote
