About AlphaRidge
AlphaRidge is a New York based managed IT and cybersecurity firm serving organizations in healthcare, financial services, and the public sector. We run an integrated Security Operations Center and Network Operations Center, which means monitoring, detection, and infrastructure operations sit under one roof rather than being handed between vendors. Our clients operate under HIPAA, NYDFS Part 500, SOC 2, and comparable obligations, so governance is built into how environments are designed and run rather than added afterward. We are a certified Minority and Women Owned Business Enterprise.
About the Role
We are hiring our first dedicated Technical Project Manager. Today, project coordination at AlphaRidge lives with senior engineers and executives, and it works because those people are disciplined, not because the system is. As we grow, that stops scaling. This role exists to own the delivery system itself: every client project from signed quote through completed work through invoiced revenue, with nothing falling into the gaps between people.
This is a technical PM seat inside a managed service provider, and both words matter. You need enough hands on grounding in cloud, infrastructure, and networking to interrogate an engineer's estimate, spot a missing dependency in a migration plan, and translate accurately between a client executive and the engineer doing the work. You will not touch production, but you cannot manage what you cannot understand.
Our client base is majority Microsoft, with Google Workspace and mixed environments in the remainder. Most of your project portfolio will be client onboardings, tenant and infrastructure migrations, and security remediation work in regulated industries, where a missed step is a compliance event, not just a delay.
What You'll Do
- Own every active client project from signed quote to closed and invoiced, with a single visible source of truth for status, owner, and next action.
- Run the intake from sales to delivery: confirm scope, sequence the work, assign engineering owners, and make sure no won engagement sits without one.
- Build and run the project cadence: kickoffs, milestone tracking, cutover scheduling, and structured closeout including the handoff to billing.
- Own client communication rhythm during projects, so clients hear from us on schedule rather than when they chase us.
- Manage cross functional dependencies across engineering, the service desk, the SOC and NOC, vendors, and client stakeholders.
- Pressure test effort estimates and timelines with the engineering leads before they are committed to a client.
- Track scope against the signed statement of work and surface creep early, with a recommendation, not just a flag.
- Coordinate change windows and maintenance schedules with clients and internal teams.
- Maintain project documentation in the PSA to a standard that survives a client audit and makes revenue reconciliation trivial.
- Report weekly to leadership on portfolio status, risk, and anything stalled, in writing, without being asked.
- Build the reusable project machinery: templates, checklists, and runbook integration for our recurring project types, starting with client onboarding and migrations.
What Success Looks Like
- Zero orphaned engagements. Every won quote has a named owner and a next action within two business days of signature.
- Completed work is invoiced on time, every time. The gap between delivery and billing closes and stays closed.
- Clients never have to ask for a status update, and no client thread sits unanswered because two people each assumed the other had it.
- Projects land on schedule, and when they will not, the client and leadership know early with a revised plan, not after the date passes.
- Executives and senior engineers stop doing coordination work, measurably.
- Recurring project types run from templates that improve after every project, rather than being reinvented each time.
- Leadership can see the entire delivery portfolio in one place at any moment.
Required Qualifications
- Four or more years of project management experience in IT services, with at least two of those inside a managed service provider or multi client IT consulting environment.
- Demonstrated delivery of client onboarding, migration, or infrastructure projects end to end as the accountable coordinator.
- Enough technical fluency across Microsoft 365, cloud infrastructure, and networking to challenge an estimate and spot a missing dependency. You do not need to be an engineer. You need to have earned engineers' respect before.
- Hands on experience running projects inside a PSA or comparable professional services platform, including time and budget tracking.
- Excellent written communication. Most of this job is precise writing: status, risk, scope, and commitments.
- The spine to hold engineers, executives, and clients to dates without damaging the relationships.
- Authorized to work in the United States without sponsorship.
Preferred Qualifications
- Experience coordinating projects in regulated industries under HIPAA, NYDFS Part 500, or SOC 2, including evidence and audit support.
- PMP, CAPM, PRINCE2, or an agile delivery certification.
- Experience coordinating tenant or cross platform migrations specifically.
- Experience working with distributed teams across multiple time zones.
- Experience working within the remote monitoring, PSA, and endpoint security tooling typical of a managed service environment.
Pay: $104,597.30 - $115,000.00 per year
Work Location: Remote
