Are you a veterinary technician looking for the next step in your career? Are you looking to move away from the more physically demanding aspects of being a veterinary technician while continuing to grow and support patients and their families? Come join our fast-paced, exciting, and educational Veterinary Internal Medicine and Oncology department as an Internal Medicine Patient Care Coordinator!
Atlantic Veterinary Internal Medicine and Oncology has been providing outstanding patient care for the past 24 years. Nestled deep in the beautiful bay area 5 minutes from downtown Annapolis is our state-of-the-art emergency and referral center. We have 6+ veterinarians and 40+ support staff, including patient care coordinators, technicians, assistants, and client service representatives. We work side-by-side and in collaboration with other specialty practices, including neurology, imaging, cardiology, surgery, rehabilitation, radiation oncology, ophthalmology, and a 24- hour emergency clinic
Available Shifts:
Tuesday through Friday, 8am – 6pm (times may be flexible)
No weekends, holidays, or on call!
What You'll Get to Do
As a patient care coordinator, you will commonly:
- Collaborate with doctors and staff to ensure seamless patient care and effective client communication
- Participate in the development and implementation of treatment plans created by the veterinarian
- Review and communicate lab results with the doctor, and when appropriate, the client and referring veterinarian
- Be the go-to person for clients, ensuring client questions are addressed in a timely, professional, and solution-based manner
- Oversee the doctor’s appointment schedule to maximize workflow and number of patients seen, including coordination of procedures such as ultrasounds, endoscopy, bronchoscopy, and cystoscopy
- Support the clinical team through record keeping, tracking test results, and preparing and reviewing estimates
- Provide outstanding customer service during appointments and phone calls
- Attend CE courses/webinars or training as requested by the Clinical Educator
- Regularly attend staff meetings
Time Off
At AVIM&O we believe in Work - Life Balance and a healthy lifestyle. We believe in LOTS of time off, vacations, and spending quality time with your loved ones. Our Patient Care Coordinators have a set schedule with regular days off each week and are not required to work weekends, holidays, or be on call.
Knowledge and Skill Requirements:
- Strong interpersonal skills with genuine passion for providing outstanding customer service
- Ability to critically think, problem solve, and make decisions to support the doctor, clinical team, clients, and patients
- Knowledge of basic computer functions and the ability to learn new veterinary based software applications
- Ability to work in a fast-paced, stressful work environment. Must be able to maintain professionalism and composure at all times.
- Able to effectively communicate with co-workers, supervisors, clients and the public in a professional manner
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Ability to speak, read and write the English language
Education and Experience for Technicians:
- 2 years of veterinary technician experience, preferably in specialty or emergency/critical care veterinary medicine
- RVT preferred
- High School or Equivalent
What We Bring to the Table
- Medical, vision & dental insurance
- Excellent paid time off program, including:
- 3.5 week of paid leave the first year and over 4 weeks of paid leave after the first year
- 7 paid holidays off per year
- Continuing education for all team members - $2,800 per year for RVTs, $2000 for non-licensed staff
- Annual uniform allowance
- Semi annual bonus opportunity
- Paid license renewal fees
- Tuition reimbursement program for veterinary technology degree
- Generous employee pet discount
- 401k with company match
- Disability insurance, life insurance, HSA/ FSA
- Employee referral rewards
- State-of-the-art facility & equipment
- Multi-practice referral center
Compensation
- $23-$32 per hour, based on experience and skill level
Pay: $23.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
