EQUAL EMPLOYMENT OPPORTUNITY
Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.
Responsible for the registration of patients with a focus on customer service, ordering exams, gathering information, scheduling appointments, up front collections and the ability to interpret and ensure compliance with payor guidelines for accurate input. Duties may also include calling on Insurance and getting authorazations for exams.
POSITION SUPERVISORY RESPONSIBILITIES
Reports To:
Supervisor, Coordinator, Director
Supervises:
None
Minimum Education
High School graduate or equivalent.
Minimum Work Experience
Prior experience involving public contact.
Required Licenses/Certifications
None
Required Skills, Knowledge, and Abilities
Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Ability to operate office equipment, such as copy machine and fax machine. Must be able to work independently with minimal supervision. Good communication skills essential.
Preferred Qualification
None
This position requires a willingness to work well with others and to demonstrate courtesy, tactfulness, professionalism, compassion and confidentiality. He/she should be alert to detect conditions dangerous to the patients or personnel. He/she should possess professionalism under stressful conditions. Requires large amounts of lifting, pulling, pushing, standing, squatting and stooping. Work is performed in a clean, well-lighted, heated/cooled and ventilated environment within the facilities of the Hospital District. Requires visual and hearing acuity for patient care and pertinent detail for job responsibilities. Radiation exposure and contracting or exposure to a contagious disease/infection is a possibility, but practicing and taking proper precautions will minimize this risk.
QUALITY BEHAVIORAL EXPECTATIONS
Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA - Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.
SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS
Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.
FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS
Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.
PEOPLE BEHAVIORAL EXPECTATIONS
Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.
- Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
- Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
- Attends the required corporate integrity and compliance training and education programs.
- Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
- Complies with all HIPAA standards.
- Continually demonstrate the ability to determine appropriate patient status.
- Register patients with correct account number.
- Obtain appropriate signatures and order radiological exams.
- Schedules and complete benefit information to include patient estimates and obtaining required authorizations.
- Insures appropriate co-pays are collected, balances receipts and secures the cash drawer at close of shift.
- Performs other tasks and assists in other areas as assigned and needed by the Supervisor, Coordinator, Director and Assistant Director of Diagnostic Imaging and Radiologist or Administrator within our Hospital District. Performs any other tasks to fill the need of the department, hospital and its patients.
