National Real Estate Insurance Group is seeking an organized, professional and numbers-savvy Billing Specialist to work with our growing Billing team to ensure timely payment of client accounts receivable to prevent financial losses.
The essential responsibilities for this role include:
- Collecting past due accounts receivable by calling customers
- Answering client phone calls to answer billing related questions
- Following up on problem accounts; obtains information from customers, producer, or associate assigned to account.
- Notifying sales of intent to cancel insurance for non-payment; sends requests to appropriate associate to process cancellation of insurance for non-payment in compliance with cancellation guidelines
- Making recommendations to Billing Manager regarding account write-offs
- Overseeing follow-through efforts on collections resulting from audits
- Monitoring and analyzing receivables reports
- As needed, processing accounts receivable direct debit payments using electronic transfer (ACH) software
- Making positive contribution to customer satisfaction and constantly strives to improve service to the customer
- Communicating in a positive manner to contribute to a cohesive, pleasant work environment
- Protecting the confidentiality of all information
- Assisting in sending Escrow Billing Lenders for Renewals
- Assisting with Client & Billing Specialist large client requests as needed
- Assisting with deposits as needed
And, basic qualifications for this role are:
- Bachelor’s degree preferred
- Ability to understand and carry out verbal and written instructions; ability to meet deadlines and be able to handle a heavy workload.
- Strong working knowledge of Microsoft Office Suite
- Tech savvy with the ability to learn software systems
- Attention to detail and ability to multi-task
- Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy
- Excellent written, verbal and interpersonal communication skills
- Experience in the insurance (or high compliance) industry is a plus
NREIG is for everyone. We are proud to be an Equal Opportunity Employer.
