Description:
Position Summary
The Short-Term Rental Manager is responsible for the overall operation, performance, and guest experience of short-term and extended-stay rental accommodations located within a multi-faceted hospitality property that also includes hotel operations.
This position oversees the day-to-day management of rental units, including reservations, guest communication, housekeeping coordination, maintenance, unit inspections, inventory, revenue performance, and overall property standards. The Short-Term Rental Manager works closely with hotel operations and other property departments to provide a consistent, high-quality hospitality experience across the property.
The ideal candidate will have previous management or supervisory experience in hotels, resorts, extended-stay properties, vacation rentals, short-term rentals, or a similar hospitality environment and possess a strong understanding of guest service and property operations.
Essential Duties & Responsibilities
Short-Term Rental Operations
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Manage the daily operations of all short-term and extended-stay rental units.
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Ensure rental units are clean, properly maintained, fully stocked, and ready for guest arrival.
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Conduct routine inspections of rental units to ensure cleanliness, condition, safety, and brand/property standards.
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Coordinate guest arrivals, departures, access instructions, special requests, and other stay-related needs.
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Monitor unit availability, out-of-order units, maintenance issues, and housekeeping status.
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Develop and maintain operating procedures for short-term rental operations.
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Ensure appropriate documentation and records are maintained for rental units and guest stays.
Reservations & Revenue Management
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Monitor reservations, occupancy, average daily rate, length of stay, cancellations, and overall rental performance.
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Assist with establishing rates based on occupancy, seasonality, special events, demand, and market conditions.
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Manage and monitor listings and availability across applicable booking platforms and direct reservation channels.
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Ensure rates, availability, minimum-night requirements, fees, policies, descriptions, and property information are accurate.
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Identify opportunities to increase occupancy, revenue, and profitability.
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Work with leadership, sales, marketing, and/or revenue management to develop promotions and strategies during lower-demand periods.
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Monitor booking trends and provide regular reports regarding rental performance.
Guest Experience
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Provide a high level of hospitality and guest service throughout the guest experience.
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Respond promptly and professionally to guest questions, concerns, complaints, and special requests.
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Resolve guest issues while balancing guest satisfaction with company policies and financial considerations.
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Follow up on guest feedback and online reviews and identify opportunities for operational improvement.
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Build processes that create a seamless experience for guests staying in rental units while maintaining consistency with the property's hotel operations.
Housekeeping & Unit Readiness
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Coordinate with housekeeping leadership and team members to ensure rental units are cleaned and inspected according to established standards.
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Monitor turnover schedules to ensure units are ready prior to guest arrival.
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Establish cleaning, inspection, and linen standards appropriate for short-term and extended-stay accommodations.
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Monitor housekeeping supplies, linens, guest amenities, kitchen supplies, and other unit inventory.
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Address recurring cleanliness or unit-readiness concerns with appropriate departments.
Maintenance & Property Condition
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Coordinate with the Maintenance Department regarding repairs, preventative maintenance, and unit improvement projects.
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Perform regular inspections and promptly report maintenance or safety concerns.
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Track maintenance requests to ensure timely completion.
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Identify units requiring repairs, replacement furnishings, deep cleaning, or capital improvements.
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Assist with protecting company assets by ensuring rental units, furnishings, appliances, and equipment are properly maintained.
Hotel & Property Coordination
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Work closely with hotel management, front desk, housekeeping, maintenance, security, sales, marketing, and other property departments.
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Coordinate shared services and amenities between hotel guests and short-term rental guests when applicable.
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Maintain consistent hospitality and service standards across hotel, extended-stay, and short-term rental operations.
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Communicate occupancy levels, arrivals, departures, special requests, VIP guests, and operational concerns with appropriate departments.
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Assist other areas of the property when operational needs require management support.
Financial & Administrative Responsibilities
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Monitor departmental expenses and identify opportunities to control costs without negatively impacting the guest experience.
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Review rental performance, occupancy, revenue, expenses, and other operational metrics.
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Assist with annual budgeting and forecasting for short-term rental operations.
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Monitor inventory levels and approve or coordinate purchasing of supplies, furnishings, linens, amenities, and equipment.
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Review invoices and expenses related to rental operations as assigned.
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Maintain accurate operational records and prepare reports for senior management.
Leadership & Team Management
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Provide leadership and direction to employees assigned to short-term rental operations.
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Assist with recruiting, interviewing, training, scheduling, coaching, and evaluating employees as applicable.
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Establish clear expectations regarding guest service, cleanliness, professionalism, productivity, and property standards.
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Promote teamwork between short-term rental operations and hotel departments.
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Address employee performance or operational concerns promptly and professionally.
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Ensure employees follow company policies, safety procedures, and established operating standards.
Requirements:
QualificationsRequired
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High school diploma or equivalent.
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Previous experience in hotel, resort, extended-stay, short-term rental, vacation rental, property management, or hospitality operations.
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Previous supervisory or management experience strongly preferred.
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Strong understanding of hospitality and guest service standards.
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Excellent communication, organization, and problem-solving skills.
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Ability to manage multiple priorities in a fast-paced hospitality environment.
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Strong attention to detail and ability to maintain high cleanliness and property standards.
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Basic understanding of occupancy, rates, revenue, and hospitality performance metrics.
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Comfortable using computers, reservation systems, property management systems, and online booking platforms.
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Ability to work independently while collaborating with multiple departments.
Preferred
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2+ years of hotel, resort, extended-stay, vacation rental, or short-term rental management experience.
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Experience managing multiple rental units or accommodations.
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Experience with hotel Property Management Systems (PMS) and/or short-term rental management software.
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Experience with online travel agencies and booking platforms such as Airbnb, Vrbo, Booking.com, Expedia, or similar platforms.
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Experience with revenue management, pricing, budgeting, and occupancy forecasting.
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Experience coordinating housekeeping and maintenance operations.
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College degree in Hospitality Management, Business Administration, Property Management, or a related field.
Knowledge, Skills & Abilities
The successful candidate should demonstrate:
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Strong hospitality and guest-service mindset.
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Knowledge of hotel, extended-stay, and/or short-term rental operations.
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Strong leadership and team-management abilities.
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Excellent organizational and time-management skills.
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Ability to handle guest complaints and difficult situations professionally.
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Ability to make sound operational decisions with limited supervision.
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Understanding of housekeeping and property-maintenance standards.
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Ability to analyze occupancy, revenue, guest feedback, and operational performance.
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Strong written and verbal communication skills.
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Ability to develop effective working relationships across multiple departments.
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High level of professionalism, dependability, and accountability.
Physical Requirements
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Ability to walk and inspect multiple rental units and property areas throughout the workday.
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Ability to stand, walk, bend, reach, and perform routine property inspections.
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Ability to occasionally lift and/or move supplies or equipment weighing up to 25 pounds.
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Ability to work indoors and outdoors as operational needs require.
Schedule & Availability
This is a hospitality management position requiring flexibility based on property occupancy and operational needs. The Short-Term Rental Manager must be available to work a flexible schedule that may include weekends, holidays, evenings, and peak occupancy periods.The position may also require availability to respond to urgent guest or property-related matters outside of regularly scheduled hours.Performance ExpectationsSuccess in this position will be measured through factors including:
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Guest satisfaction and online review performance
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Rental occupancy and revenue performance
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Unit cleanliness and inspection results
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Unit readiness and on-time turnovers
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Response and resolution time for guest concerns
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Maintenance and property-condition standards
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Expense and inventory control
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Departmental communication and coordination
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Employee performance and productivity
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Overall profitability and operational efficiency of the short-term rental portfolio
