Job Summary: The Medical Records/Office Clerk is a member of the administrative team and works closely with outside entities and staff throughout the organization. The duties and responsibilities of the Medical Records/Office Clerk is management of medical records and other office duties. Responsible for new order processing, order management, EMR use, following up on outstanding orders, calling medical facilities/Doctor’s offices, records releases and compliance with state and federal regulations as well as HIPAA. The Medical Records Coordinator will understand and fully support the mission, vision and value statements of IPH Healthcare Services.
Duties and Responsibilities:
· Works closely with IPH and the participating medical facilities in obtaining records to support the patients care
· Sorting patient orders and sending patient orders to corresponding medical facilities via fax, email, traditional mail, suture sign, portals, etc.
· Deliver and pick up orders to physician offices
· Daily calls and follow ups with medical facilities on patient orders and required physician signatures
· Verify legitimacy, accuracy and authority of all such orders and then process and upload as appropriate.
· Retrieve, collect and prioritize all request for medical records made through the organization, patients and affiliates
· Obtain physician attestations and respective paperwork
· Maintains professional, positive and effective communication with medical facilities, doctor’s offices, hospitals, etc.
· Maintains confidentiality of all information pertaining to patients
· Performs other related office duties and responsibilities as assigned
· Reports directly to office manager and provides daily orders and medical records reports
· Maintains knowledge and education to remain current, efficient and productive as a Medical Records/Office Clerk
· Support IPH and work closely with clinical team to improve this program internally
· Demonstrates self-direction to prioritize and accomplish job responsibilities
· Promotes agency philosophy and mission by presenting a positive image to patients, families, physicians and the overall community
Job Qualification and Experience:
· Minimum of one year of experience in home health or medical office medical records or administrative tasks
· Effective telephone skills and consistent follow ups on patient orders
· Strong organizational skills, multitasking skills, and the ability to work independently with minimal supervision
· Must be able to make suggestions on workflow or system efficiency and effectiveness
· Strong written and oral communication skills
· Intermediate computer skills with the ability to learn new software. Knowledge of Google Suite
Working Conditions and Physical Effort: Works in a routine office environment. The occasional need to lift, pull, carry and push items up to fifty (50) pounds. Frequent need to stoop, kneel and reach while accessing files. Requires working under some stressful conditions to meet deadlines. Requires typing and computer proficiency.
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
