This position leads the definition and design of intuitive, accessible, and outcome-driven product experiences across Follett Software's portfolio, setting the bar for design quality, modeling strong product design practice, and influencing how the team approaches discovery, framing, and delivery. The Senior Product Designer is a core part of the product trio and partners closely with Product Managers and Engineers to understand educator workflows, frame the right problems, and deliver solutions that are valuable to customers, usable in the real world, feasible to build, and effective for the business. As a senior contributor, this designer also helps shape design team standards, mentors designers, and brings strategic perspective to complex, ambiguous problems across the portfolio.
This role carries elevated product design accountability. The Senior Product Designer is expected to shape discovery, workflows, interaction models, usability, and experience quality from concept through launch, while influencing how the broader team approaches design quality, tradeoffs, and decision-making. Success in this role requires sophisticated judgment, deep collaboration, comfort with ambiguity, and a pragmatic mindset that values speed, learning, and iteration over perfection.
This role also contributes to modern AI-enabled product work, including trust patterns, fallback behavior, prompt-aware experiences, and the responsible use of AI tools to accelerate research, synthesis, prototyping, and design iteration while maintaining strong human accountability.
