Navion is a pharmacy benefit consultant driving affordable, future-focused solutions that help our clients navigate pharmacy cost and complexity with clarity and confidence.
In this role as an Account Manager, you will support the Account Management team by assisting with day-to-day client needs, coordinating projects, and ensuring clear communication with clients and vendors. This position provides exposure to client benefit plan design, PBM processes, and internal project management in a fast-paced environment. Strong organization, attention to detail, and collaboration skills are essential.
Role and Responsibilities:
- Serve as the primary point of contact for day-to-day client and broker communications, ensuring timely responses and follow-through
- Build and maintain strong working relationships throughout the lifecycle of each account
- Support implementation activities, including participation in calls, plan design validation, coordination with PBMs and vendors, and program rollout support
- Coordinate with PBMs and third-party vendors to support ongoing account needs, data requests, reporting processes, and claims reviews
- Request and manage historical data, reports, and claims files, ensuring appropriate legal documentation is in place prior to release
- Ensure commission structures, data feeds, and reporting processes are properly established and maintained with PBMs
- Coordinate vendor materials and attendance for benefit fairs and open enrollment meetings
- Maintain accurate and up-to-date client records in Salesforce and Monday.com including contacts, plan details, vendor partners, renewal timelines, RFP, impmentation and documentation
- Track and manage contracts and legal documents (NDAs, CNDAs, BAAs), ensuring proper execution and filing
- Maintain client action logs, meeting notes, and follow-up on deliverables
- Submit and coordinate resolution of member and claims issues with vendors and internal teams
- Support escalated client issues in partnership with internal stakeholders
- Execute RFP and renewal processes, including data gathering, timeline coordination, documentation management, pricing analysis support, and final agreement tracking
Required:
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3+ years of experience in account management, benefit plan design, healthcare consulting, or a related support role
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High School Diploma or GED required; Bachelor’s degree strongly preferred
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Strong organizational and project management skills
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Excellent written and verbal communication skills
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Ability to manage multiple priorities in a fast-paced, collaborative environment
Preferred:
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Employer group pharmacy benefit experience.
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PBM industry knowledge.
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Experience supporting RFPs, renewals, or contract processes
Navion is an affiliate company of Goodroot, which launches and grows companies dedicated to putting patients back in the center of healthcare.
About Goodroot
Goodroot is a community of companies committed to delivering more access to better healthcare at a lower cost. With a growing group of brands including, but not limited to Penstock, Breez, and Emry, Goodroot is reshaping healthcare for good, one system at a time. Learn more at www.goodrootinc.com. Navion/Goodroot are Equal Opportunity Employers.
