We're looking for an energetic, organized, and compassionate Oral Surgery Administrative Coordinator to be the welcoming face and voice of our surgical practice! In this vital front-office role, you'll coordinate patient care from the initial consultation through post-operative follow-up by scheduling appointments and surgical procedures, verifying insurance benefits, obtaining prior authorizations, presenting treatment estimates, and managing patient communications with professionalism and empathy. You'll play a key role in creating a seamless, supportive experience for every patient while ensuring the surgical schedule and front office operations run efficiently.
Job Type: Full-time
Hours: Mon - Fri; 7:30 am - 5:00 pm to include a Saturday rotation
Location: Wausau
Requirements:
- High school diploma
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Previous office experience
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Proficient computer and data entry skills
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Strong customer service skills and commitment to patient/parent satisfaction
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Excellent oral and written communication skills
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The ability to communicate with parents and co-workers in a responsible friendly manner
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Ability to maintain patient confidentiality and be familiar with HIPAA laws and regulations
We are seeking a friendly, organized, and energetic Oral Surgery Administrative Coordinator to join our team! This essential front-office role is responsible for creating an exceptional patient experience from the initial consultation through post-operative follow-up. Responsibilities include welcoming patients, checking them in, scheduling consultations and surgical procedures, verifying insurance benefits, obtaining prior authorizations, confirming appointments, coordinating referrals, and managing incoming phone calls. The ideal candidate has a high school diploma, previous medical or dental office experience, and outstanding communication and customer service skills.
- A positive, professional attitude and a passion for delivering exceptional patient care.
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Strong organizational and multitasking skills in a fast-paced surgical environment.
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Excellent verbal and written communication skills.
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Attention to detail and accuracy, especially with scheduling, insurance verification, and patient documentation.
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The ability to remain calm, compassionate, and reassuring when working with patients undergoing oral surgery.
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Comfort using phones, computers, electronic health records, and practice management software.
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A team-oriented mindset with the flexibility to support both patients and the clinical team as needed.
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The ability to maintain confidentiality and comply with HIPAA and office policies.
Benefits
In addition to competitive pay, we offer a comprehensive benefits package, including:
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Medical, dental, and vision insurance
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401(k) with employer match
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Health Savings Account (HSA)
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Paid holidays
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Accrued paid time off (PTO)
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Maternity leave accommodations and support for new mothers
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A positive, supportive work environment focused on growth and development
If you thrive in a fast-paced environment and love making a great first impression, we’d love to meet you!
Allow us to introduce ourselves:
First Impressions Pediatric Dentistry & Orthodontics is the largest privately owned dental practice in Wisconsin; with 11 locations serving pediatric dental and orthodontic patients of varying ages, conditions and specialized needs. We’re not shy to say that our teams get to work with the very best families around; those who seek the best care for their kids, and who appreciate the difference a specialized care approach can make.
We’re also ones to brag about the teams and co-workers we hire. We operate seamlessly across multiple locations and like to travel across locations to meet the interests and needs of our teams. This multi-office workweek approach offers great diversification (places and people) in your schedule, along with the privilege to serve multiple communities and their patients.
And we believe in a strong work-life balance because we want you to fully enjoy- and be present- in both aspects of your day. We come to work recharged with full hearts, so that we can give exemplary care to each and every patient we see.
Beside competitive market pay, we emphasize the importance of offering our employees full benefit packages including medical, dental and vision insurances, 401k employee-match investments, HSA, accommodations for maternity leave and office support for new mothers, paid holidays and accumulating PTO to use at your discretion.
If this all sounds great to you, please send us your resume and/or personal statement letter - and let’s carry this conversation forward! When we meet, we’ll be sure to go through essential job functions (aka: what you can expect in your day-to-day schedule), discuss your and our schedule needs, and answer any questions you may have for us. Until then, feel free to check us out at fidkids.com or on social @FIDSmiles. We look forward to meeting you, and thank you for considering First Impressions!
Imagine building a career where you make a meaningful impact on the health, confidence, and smiles of children of all ages—while working alongside a supportive team that leaves you smiling, too. After all, brighter smiles are made here.
If that sounds like the fresh start you’ve been looking for, we’d love to meet you.
