SPECIALIZED ELEVATOR is seeking an experienced Collections Specialist to join our Finance team at our Los Angeles branch. In this role, you will manage a commercial accounts receivable portfolio of approximately $5 million, partnering with customers and internal teams to ensure timely payment, resolve billing issues, and improve cash flow.
This position is ideal for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and can confidently collaborate with Sales, Operations, and Accounting to resolve complex payment issues. If you're a proactive problem-solver with strong analytical skills and a customer-focused approach, we'd love to hear from you.
What You'll DoCollections & Accounts Receivable Management
- Manage a portfolio of approximately $5 million in open accounts receivable.
- Proactively contact customers by phone, email, and customer portals to collect outstanding balances.
- Monitor AR aging reports and prioritize collection efforts based on account risk and delinquency.
- Negotiate payment arrangements and resolve payment issues within established guidelines.
- Escalate high-risk accounts and recommend credit holds, write-offs, or third-party collections when appropriate.
Customer Account Management
- Serve as the primary point of contact for assigned customer accounts regarding billing, invoices, payments, and account balances.
- Build strong relationships with customer Accounts Payable contacts to improve collection performance.
- Respond promptly and professionally to customer inquiries.
- Maintain accurate documentation of collection activity and dispute resolution within the ERP system.
Cross-Functional Collaboration
- Work closely with Sales, Operations, Billing, and Order-to-Cash teams to resolve issues preventing payment.
- Investigate and resolve pricing discrepancies, service issues, delivery concerns, and invoice errors.
- Participate in AR aging meetings and dispute resolution discussions.
- Provide recommendations to improve billing and collection processes and reduce recurring issues.
Reporting & Process Improvement
- Analyze aging trends and identify opportunities to improve collection performance.
- Support month-end AR activities, account reconciliations, and bad debt reporting.
- Maintain organized documentation of collection procedures and customer communications.
What We're Looking ForRequired Qualifications
- 3+ years of experience in commercial collections, accounts receivable, or credit & collections.
- Experience independently managing a commercial AR portfolio of $3 million to $10 million+.
- Strong customer service and communication skills with experience serving as a primary customer contact.
- Experience collaborating with Sales and Operations to resolve billing or service disputes.
- Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and aging analysis.
- Excellent organizational, time management, and problem-solving skills.
- Ability to manage multiple priorities while maintaining attention to detail.
Preferred Qualifications
- Experience in the elevator, construction, building services, or related industries.
- Knowledge of credit risk assessment and dispute resolution processes.
- Experience with collections automation or dunning software.
- Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field.
Success in This Role
You'll be successful if you:
- Take ownership of your customer portfolio and drive issues to resolution.
- Build positive, professional relationships while maintaining collection effectiveness.
- Collaborate effectively across Finance, Sales, and Operations.
- Use data and analytics to prioritize work and improve cash flow.
- Continuously look for opportunities to improve processes and customer experience.
Why Join SPECIALIZED ELEVATOR?
At SPECIALIZED ELEVATOR, we pride ourselves on delivering exceptional service while investing in our employees' success. As one of the nation's leading independent elevator service providers, we offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our business.
If you're ready to bring your collections expertise to a growing organization where your work directly contributes to business success, we encourage you to apply today.
Job Type: Full-time
Pay: From $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Have you managed an accounts receivable portfolio exceeding $3 million?
- Are you proficient with Pivot Tables and XLOOKUP/VLOOKUP in Excel?
- Do you have experience resolving billing disputes with customers and internal teams?
- How many years of commercial collections experience do you have?
Experience:
- Collections: 3 years (Required)
Work Location: In person
