Xcel Robots is a rapidly expanding commercial service robot dealership with regional offices in Chicago, Orlando and Boston. Our hospitality and cleaning robots are primarily used in restaurants, hotels and healthcare facilities, but they are also deployed in many other environments including car dealerships, banks, grocery stores and gas stations. These robots are designed to do dull, repetitive and dirty jobs using effective and efficient technologies proven by users around the world.
We do more than sell robots – we are building the future of hospitality, healthcare and retail. Our mission is to provide our customers with technology that keeps them at the forefront of their industries. We work closely with each to understand their unique needs.
We have our own robotic, electrical and computer engineers who are further supported by the technical staff at Keenon – the largest commercial service robot manufacturer in the world. Our distribution center and regional warehouses have almost 150 robots in stock for rapid deployment. Headquartered in Oak Brook, Illinois, our people are available 24/7/365 to support our robots across the continental United States.
ABOUT THE JOB
We are seeking dynamic sales executives with proven leadership skills to drive strategic growth. This critical role requires individuals who can build high level relationships and close deals that make a visible impact on the industries we serve. We are at the forefront of robotics in hospitality, healthcare, government and retail businesses.
RESPONSIBILITIES
Our account executives are robot consultants; not typical salespeople. Even though these robots have limited, or no speaking capabilities, the robots can sell themselves by demonstrating a great return on investment. Account executives start the process and close the sale. In between, they work with deployment technicians to demonstrate to owners and managers how our robots work. The sales process starts with a site assessment – not every facility is a candidate. If one our hospitality, cleaning or platform robots appears to be a good fit for the environment, the account executive will provide the business with a free trial.
The account executive is expected to follow up on leads from our marketing people as well as prospect for new customers through cold-calling and attendance at trade shows. They need to quickly identify decision makers and product champions as well as overcome objections from customer employees that may feel threatened by advanced technology. They must be able to meet and work with customers at all levels from Fortune 500 CEOs to waiters and janitors. They should be comfortable explaining complicated technology in simple terms. They will need to qualify customers in businesses that are under intense financial pressure. They should understand the Request for Proposal (RFP) process that some institutional customers may require beyond price quotes. While many sales will occur at the end of a two-week trial, other customers may have a very long sales cycle that encompasses a budget process for the next fiscal year.
The account executive is expected to develop and maintain a long-term relationship with each customer. Even though our robots are designed for a long service life, there many other robotic applications in the pipeline from baristas and cooking tools to commercial lawnmowers and window cleaners. A successful account executive should be constantly enlarging the market. This is not a car dealership with a constant customer churn. This is a business with many stakeholders beyond our customers including patients, shoppers, restaurant patrons and hotel guests. These people are downstream influencers that can reinforce or reject a business’s decision about robotic operations. Account executives are expected to provide expertise and leadership at the forefront of technology.
DUTIES
Respond promptly to inquiries
Work with marketing staff to refine sales materials
Secure new business
Monitor competition and market developments
Set ambitious sales goals and reach them
Learn continuously about existing and new products
Present a professional image at all times
Maintain and expand relationships with existing customers
Resolve customer concerns and deliver exceptional customer service after the sale
SKILLS
Ability to deliver compelling presentations
Ability to identify customer champions
Presentation skills to clients from small business owners to CEOs of Fortune 500 companies.
Excellent verbal, and written communication skills
Solid negotiation skills
Strong time management and organizational skills
Understanding customer’s workflow
Understand how robotic technology creates value for customers
Understanding fundamental financial concepts
REQUIREMENTS
Since commercial service robots are new to the American market, we are seeking account executives who have at least one of the following:
A record of success in technology sales
Outside sales experience selling capital equipment costing from $15,000 to $75,000 to restaurants, hotels or healthcare facilities
Regional management experience in one of these industries
A degree in engineering, health sciences, or marketing
All candidates should have:
An ability to lift and move equipment that can weigh up to 300 pounds
A valid driver’s license and clean driving record
HOURS
We will consider both full-time and part-time candidates. Retired executives, people with family responsibilities, and world travelers who have extensive experience in hospitality or healthcare are encouraged to apply. Restaurant sales may require some evening and weekend work. We will work with highly qualified candidates to provide flexible schedules that work for all stakeholders.
LOCATION
Sales territories encompass several states surrounding our regional offices in. Account executives will primarily work remotely and commute to customer locations within 150 miles of their location. Periodic travel to more distant customers, trade shows and regional meetings may be required.
COMPENSATION AND BENEFITS
Base salary plus unlimited commissions
Choice of health insurance plans
401(k) plan with company contribution
15 days of paid time off
6 paid holidays
Flexible work week including evenings and weekends
Some benefits may be available to part-time account executives.
Pay: $15.00 - $60.00 per hour
Benefits:
Work Location: On the road
