Job Overview
We are seeking an energetic and dedicated Front Desk Agent to join our hospitality team! In this vibrant role, you will be the welcoming face of our property, providing exceptional guest services and ensuring smooth operations at the front desk. Your enthusiasm and professionalism will set the tone for memorable guest experiences, whether handling reservations, assisting with inquiries, or managing guest relations. This position offers an exciting opportunity to showcase your hospitality skills while working in a dynamic environment that values customer satisfaction and teamwork.
Duties
- Greet guests warmly upon arrival, creating a welcoming atmosphere that reflects our commitment to outstanding hospitality.
- Manage hotel reservations using property management systems (PMS) such as PEP, ensuring accuracy and efficiency.
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences.
- Handle guest check-in and check-out procedures swiftly while maintaining excellent phone etiquette and communication standards.
- Respond promptly to guest requests, resolve issues with customer service problem-solving skills, and ensure guest satisfaction.
- Maintain knowledge of hotel emergency procedures and assist in safety protocols when necessary.
- perform administrative tasks related to front desk operations as needed.
Qualifications
- Proven experience in hotel front desk operations.
- Strong customer service skills with a friendly, professional demeanor and excellent phone communication abilities.
- Familiarity with hospitality reservation systems such as PEP or other property management systems (PMS).
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
- Previous experience working with hotel management software.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
