Job Summary
This professional individual will be responsible for processing leads for all programs at NCC. The Admissions Advisor also must provide each student with administrative support throughout their admissions process.
Roles and Responsibilities
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Meet productivity and success outcome standards outlined by leadership, including appointment booking rates, appointment no-show rates, and lead call volume expectations.
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Deliver excellent customer service at all times.
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Receive incoming phone calls for the Admissions Team, properly identify the phone call type, and support students with their next steps.
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Contact new prospects within five minutes of receiving an incoming lead whenever possible.
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Process new inquiries in LeadSquared by accurately creating and managing tasks, contacting prospective students by phone, and attempting to schedule first appointments or future follow-up activities.
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Ensure new leads are accurately added to LeadSquared by cross-checking the CRM according to department standards.
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Schedule first appointments with Enrollment Specialists for prospective students to tour the campus and begin the enrollment process.
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Audit Attempt #1 through Attempt #5 calls in LeadSquared and follow up when no contact attempt has been made.
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Maintain the assigned call queue and task management within LeadSquared.
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Complete special projects and other duties as assigned by leadership.
Experience
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Sales experience preferred (minimum 1 year)
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Cold-calling techniques preferred
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REQUIRED Administrative experience
Skills and Qualifications
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Ability to work effectively with diverse populations
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Ability to communicate effectively, both orally and in writing
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Proficient in Google Suite (Gmail, Slides, Sheets, Docs, Forms, etc)
License/Certification
Education
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PREFERRED Undergraduate, Associate
Job Type
Schedule
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M: 10 am - 7 pm
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T: 10 am - 7 pm
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W: 10 am - 7 pm
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Th: 10 am - 7 pm
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F: 8 am – 5 pm
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S: Off
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Sun: Off
Salary
Company Benefits (Work status may affect eligibility for some benefits)
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Health Insurance
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Paid Time Off
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Dental Insurance
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Vision Insurance
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Life Insurance
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Disability Insurance
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401k
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401k Matching
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Employee Discount
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Professional Development Assistance
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Referral Program
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Retirement Plan
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On-Site Leadership Training
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CPR Certification Available to All Employees
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Most Federal Holidays Off – Paid, Full Time Only
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Continuing Education Opportunities
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External Higher Education Tuition Discounts
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Free Massages through The Spa at Northwest
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Mental Health Reimbursement Program
Work Location
Company Accolades
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Best of Las Vegas
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Inc. 5000
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Talk of the Town
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Green Globes Building Certification
Notes to Applicant
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A background check will be conducted on the candidate(s) selected for hire.
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Please be prepared with 3-4 references during the interview process.
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Northwest Career College is an Equal Opportunity Employer.
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Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations.
Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.
