CULTURE & SPIRITUAL LEADERSHIP
At Traders Point, every role is first and foremost a calling to live out our mission and lead with character. We believe culture is shaped through consistent, Christ centered behaviors, and we expect every staff member, regardless of role, to actively embody the Traders 10 and the 5 Expectations in both life and leadership. Our Battle Plan serves as a foundational tool, grounding us in our mission to clear the way, equip for battle, and deploy for impact, as well as our vision of taking ground for the Kingdom across Indy and beyond. We hold one another accountable to live these commitments daily at work, at home, and in the community, believing that who we are becoming matters just as much as what we accomplish.
JOB SUMMARY
The Welcome Desk Coordinator facilitates the organization's efficient, helpful and hospitable operation by performing various clerical and administrative tasks that cultivates the Traders 10 amongst staff and clears the way for Traders guests.
SUPERVISORY RESPONSIBILITIES
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Manages and leads the part-time Welcome Desk Attendants.
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Provide ongoing coaching, development, and performance management for Welcome Desk Attendants, in alignment with organizations practices.
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Participate in manager trainings and leads 1:1meetingswith Welcome Desk Attendants.
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Collaborates with theLead EngagementPastor on the departmental budget.
DUTIES/PRIMARY JOB PRODUCTS
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Oversees the day-to-day administration and operations of front desk environments and workroom spaces.
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Actively covers 25+ hours as the Front Desk Attendant, working to schedule team members to cover additional hours, keeping the front desk manned as expected.
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Oversees and implements prompt and helpful communication through front desk voicemail, tpcc.org website Contact Us requests, and via email through info email requests.
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Participate in central Engagement meetings and trainings in order to create alignment and develop welcome desk attendants.
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Answers and transfers phone calls.
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Greets and welcomes visitors and clients.
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Responds to and resolves administrative inquiries and questions.
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Directs distribution of deliveries.
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Performs other duties as required.
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Job description is subject to change based on the organization/department’s needs.
INTERNAL AND EXTERNAL RELATIONSHIPS
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Reports totheLeadEngagementPastor.
REQUIRED SKILLS/ABILITIES
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Excellent organizational skills and attention to detail.
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Excellent supervisory, leadership and team management skills.
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Ability to exercise a high degree of sound and practical business judgment.
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Proficient with Microsoft Office Suite or related software.
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Ability to work independently, self-starter and take initiative.
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Possesses high energy and willingness to be adaptable.
PREFERRED SKILLS/ABILITIES
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Proficient with or the ability to quickly learn the organization’s database (Rock).
EDUCATION & EXPERIENCE
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2+ years of experience working in a hospitality or customer-facing role is preferred.
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2+years of experience working in a management-level position is preferred.
PHYSICAL DEMANDS/WORK ENVIRONMENTS
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Prolonged periods of sitting at a desk and working on a computer.
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Must be able to lift 15 pounds at times.
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Travel to pick-up the mail at the post office and drop to campuses when needed.
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Able to work weekends as needed and flex schedule as needed.
CLASSIFICATION
Exempt/Non-Exempt: Exempt
Full or Part Time: Full-time, 32 hrs/week
Work Schedule: Monday-Friday
