Valley Eye Associates, leaders in Ophthalmology and Optometry, is looking to hire the right individual to assist our patients and doctors in a Patient Services Representative role. Previous experience a plus, yet willing to train the right candidate.
Qualifications Include:
- High school diploma or equivalent.
- Previous customer service experience.
- Previous EPIC experience a plus, yet willing to train.
Essential Skills:
- Articulate communication skills via phone, in person, fax or e-mail.
- Ability to operate a variety of office equipment including computer, phone, fax and printer.
- Convey enthusiasm.
- Strong organizational and problem solving skills.
- Ability and willingness to drive to all Valley Eye locations to support department.
- Ability to work as a dedicated team member.
Duties Include:
- Scheduling, rescheduling and canceling patient appointments.
- Checking in and registering patients - obtaining all necessary paperwork and signatures from the patients.
- Scanning insurance cards into EMR.
- Collecting co-payments.
- Making follow up appointments.
- Answering telephone calls promptly and in a professional manner.
- Directing telephone calls to appropriate personnel.
- Entering telephone encounters into the EMR and/or messaging Technicians or Doctors.
- Update patient recalls as necessary.
Benefits Include:
- Medical, Dental, and Vision Insurance. Life and disability insurance. Mileage reimbursement, paid time off, medical and optical benefits, 401(k) and so much more.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- We have locations in Green Bay, Appleton and Oshkosh would you be willing to travel as a needed basis to those locations?
Education:
- High school or equivalent (Preferred)
Experience:
- Medical/Dental/Insurance: 1 year (Required)
- Customer service: 2 years (Required)
- Computer skills: 3 years (Required)
Work Location: Multiple locations
