For twenty years, OnQ has been at the forefront of retail innovation. We’re trusted by the world’s biggest brands and retailers to help them curate meaningful engagement in-store and beyond. Our business is established and mature, but we’re a startup at heart.
If you are motivated and results-driven and enjoy working in a team environment, we’d like to meet you.
Title: Fulfillment Associate
Reports To: Fulfillment Manager
Location: Akron, Ohio
Employment Type: Full-Time
Job Summary:
The Fulfillment Associate supports daily fulfillment execution by coordinating workflow, overseeing task allocation, and serving as an operational escalation point. This role acts as second-in-command to the Fulfillment Lead and ensures consistency, quality, and readiness across fulfillment activities.
This position will report to the Fulfillment Manager.
Key Responsibilities
1. Daily Duties and Responsibilities:
- Coordinate daily fulfillment workflows across personnel and workstations.
- Allocate tasks and monitor progress to ensure timely order completion.
- Act as point of escalation in the absence of the Fulfillment Lead.
- Oversee execution of temporary staff and provide directions as needed.
- Support onboarding and training of fulfillment personnel and temps.
- Validate order completeness, staging accuracy, and shipment readiness.
- Assist with expansion and execution of new and growing customer accounts.
- Ensure adherence to safety, quality, and process standards.
- Support inventory accuracy through spot checks and coordination with inventory staff.
- Assist with order preparation, packing, and system transactions as needed.
- Communicate issues related to capacity, quality, or timing to leadership.
2. Requirements and Qualifications
- Experience in warehouse, fulfillment, or operations coordination
- Strong organizational and communication skills
- Ability to oversee others without direct managerial authority
- Comfortable operating fulfillment and inventory systems
- Demonstrated reliability and ability to work autonomously
3. Process Improvement:
- Analyze departmental processes and protocols to identify areas for improvement for fulfillment operations.
- Maintain and improve strategies to increase efficiency, reduce errors, and streamline fulfillment operations.
4. Communication:
- Communicate with fellow associates to clarify requirements and resolve issues.
Education, Certifications and Experience:
- High School diploma or equivalent.
- Equivalent work experience in a pick and pack environment is a plus.
Work Environment
- This is a warehouse position in our brand-new Akron facility.
- Must be able to stand and walk for prolonged periods of time.
- Fast-paced, deadline-driven production environment.
- May require occasional overtime based on project timelines.
- Some lifting and material moving are required.
Pay: $18.00 per hour
Work Location: In person
