Communications Specialist / Dispatcher
Job Summary
The Communications Specialist / Dispatcher at Anakeesta is responsible for coordinating and maintaining efficient communication between departments to ensure smooth daily operations across the park. This role involves monitoring radio channels, dispatching team members as needed, and responding promptly to operational, maintenance, and guest service requests. The Dispatcher serves as a central point of contact, ensuring timely resolution of issues while supporting safety protocols and enhancing the overall guest experience. Strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment are essential for success in this position. The Dispatcher is also responsible for coordination with all Emergency Services in the area for various emergencies.
Your Responsibilities
Core Expectations & Professional Standards
Represent Anakeesta with genuine friendliness, care, and pride in your work
Maintain a professional appearance and high standards of personal hygiene
Be punctual, dependable, and flexible with scheduling, including evenings, weekends, holidays, and overtime as needed
Work Ethic & Performance
Exhibit strong self-motivation, discipline, and commitment to continuous improvement
Effectively prioritize and complete tasks in a timely manner
Adapt quickly to changing priorities and a fast-paced environment
Demonstrate the ability to multitask while maintaining accuracy and attention to detail
Remain calm, think clearly, and respond effectively in high-pressure or emergency situations
Teamwork & Guest Experience
Foster a team-oriented environment by supporting and collaborating with coworkers
Provide exceptional guest service by anticipating needs and taking initiative within company guidelines
Communicate clearly and professionally using approved methods
Use strong interpersonal, problem-solving, and conflict-resolution skills
Create a welcoming atmosphere by maintaining a friendly demeanor, including smiling and making eye contact
Integrity & Professional Judgment
Maintain strict confidentiality and exercise sound judgment with sensitive information
Uphold company values with dignity and respect in all interactions
Embrace new ideas and demonstrate a willingness to learn new technologies
Functional Skills & Abilities
Communicate effectively with guests and team members
Ability to learn and operate a Computer Aided Dispatch system (CAD)
Perform basic math functions accurately (addition, subtraction, multiplication, division)
Operate company vehicles when required (valid driver’s license required)
Follow instructions, retain information, and execute tasks reliably
Physical & Environmental Requirements
Ability to sit, stand, and walk for extended periods (up to 13 hours), including navigating uneven terrain and stairs
Ability to lift and carry up to 50 lbs (with assistance) using proper safety techniques
Perform repetitive tasks involving hands, arms, and body movements
What You Need
Must be at last 18 years of age.
High school diploma or equivalent required.
Proficient in basic computer applications, including Microsoft Word, Outlook, and Excel.
Minimum typing speed of 40 words per minute required.
CPR and First Aid certification required, or willingness to obtain within one year of hire.
Must be able to successfully pass pre-employment drug/alcohol screening and criminal background check.
Perks of Working With Us
Work with an enthusiastic team and help create lasting memories.
Free parking.
Competitive pay.
Paid time off.
Medical, dental, and vision insurance.
Life insurance.
401(k) retirement plan.
Free admission for employees and their immediate family.
Employee discounts on food and merchandise.
Generous pass exchange program with area attractions.
About Us
Anakeesta is an award-winning theme park in Gatlinburg, TN, offering unique outdoor experiences at the top of the Smoky Mountains. We are committed to creating meaningful, memorable experiences for both our guests and team members.
Be a Breath of Fresh Air
