Location: Raleigh, NC
Training Location: Fayetteville Office (4514 Bragg Blvd, Fayetteville, NC)
At Blanton’s Air, Plumbing & Electric, dispatch is more than moving calls on a board, it’s about driving momentum, maximizing technician success, creating WOW customer experiences, and helping the company win every day.
We are seeking a highly organized, proactive, and performance-driven Senior Dispatcher to join our growing team. This role serves as a critical link between our field technicians and office operations, ensuring the right technician is assigned to the right call at the right time.
The ideal candidate thrives in a fast-paced environment, excels at problem-solving, communicates effectively under pressure, and takes ownership of operational results. You will play a direct role in supporting revenue growth, technician productivity, customer satisfaction, and overall operational efficiency.
If you enjoy real-time decision-making, team coordination, and creating exceptional customer experiences, we want to hear from you.
Competitive Pay – Up to $20/hour
Opportunity to earn up to an additional $45,000 annually through performance incentives
Benefits for Full-Time Employees
Competitive Compensation Package
Medical & Life Insurance (including family coverage options)
Company-Paid Dental & Vision Coverage for Employees and Their Families
Additional Voluntary Benefits Available
401(k) Retirement Plan
Immediate PTO Accrual – 3 Weeks Annually
Immediate Holiday Eligibility
Career Advancement and Leadership Development Opportunities
Family-owned and operated since 1951, with more than 75 years of service excellence.
Growth & Development
We invest heavily in leadership development, coaching, Nexstar training, and career growth opportunities.
Manage a live dispatch board with urgency, accuracy, and efficiency
Prioritize and route calls based on technician skillset, geography, customer needs, and business priorities
Ensure proper technician-to-call assignments across all trades
Conduct same-day reviews of $0 calls and identify coaching opportunities
Facilitate daily dispatch huddles that promote accountability and engagement
Support operational KPIs through accurate reporting and board management
Foster a positive, high-energy environment for field and office teams
High first-call completion rates
Reduced drive times and dispatch variance
Strong technician utilization and productivity
Increased Hot Hands opportunities
Consistent completion of $0 call reviews
Strong customer satisfaction and online review performance
Reduced escalations and smoother daily operations
A focused, engaged, and productive trade team
Proven dispatching, scheduling, logistics, coordination, or operations experience in a fast-paced environment
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Natural leadership skills with the ability to coach, direct, and build trust with technicians
Strong sense of accountability and ownership
Experience with ServiceTitan or similar field service management software
Experience in HVAC, Plumbing, Electrical, or Home Services industries
Familiarity with Nexstar or similar service systems
Strong coaching, conflict resolution, and team development skills
Ability to thrive in a goal-oriented, high-accountability environment
If you're ready to take ownership, lead from the front, and help drive operational excellence at one of North Carolina’s fastest-growing home service companies, we encourage you to apply today.
Please submit your resume along with a brief statement outlining your interest in the position.
Blanton's Air, Plumbing & Electric
Delivering WOW Since 1951 — Celebrating 75 Years of Service
