About Brilliant Care
Brilliant Care is a fast-growing, technology-enabled, nurse-led clinical services organization that partners with healthcare providers to deliver Remote Patient Monitoring (RPM), Transitions of Care Services (TCM), and other innovative care programs. Our mission is to improve patient outcomes by helping individuals stay connected to their care team between office visits through proactive engagement, education, and ongoing support.
Position Summary
The Patient Enrollment Specialist serves as the first point of contact for eligible patients and plays a critical role in the success of our care delivery programs. This is a dedicated outbound enrollment position responsible for educating patients about referred or available services, addressing questions or concerns, and guiding patients through the enrollment process.
The ideal candidate possesses strong communication skills, a patient-focused approach, and a consultative sales mindset. Success in this role requires the ability to build trust quickly, clearly articulate program benefits, overcome patient hesitation, and motivate individuals to participate in programs designed to improve their health outcomes.
Key Responsibilities
- Conduct outbound calls to eligible patients regarding referred or qualifying programs
- Educate patients on program benefits, eligibility requirements, and how participation supports their overall health and wellness.
- Clearly explain program features, expectations, consent requirements, and enrollment documentation.
- Address patient concerns, objections, or apprehensions with empathy, professionalism, and confidence.
- Effectively communicate the value of participation while maintaining a patient-centered approach.
- Guide patients through the enrollment process and ensure all required information is accurately collected and documented.
- Coordinate with healthcare providers and internal care teams to support seamless onboarding.
- Maintain accurate records within EHR and CRM systems.
- Schedule follow-up appointments and facilitate communication between patients and care teams.
- Meet enrollment performance goals while maintaining exceptional patient experience standards.
- Protect patient privacy and comply with all HIPAA and organizational policies.
Qualifications
- Previous experience in patient enrollment, patient access, healthcare customer service, care coordination, healthcare call centers, inside sales, benefits enrollment, or related patient-facing roles.
- Demonstrated success in outbound calling, engagement, enrollment, or customer acquisition activities.
- Strong interpersonal and relationship-building skills.
- Excellent verbal communication skills with the ability to simplify complex healthcare concepts.
- Comfortable handling objections and helping patients make informed enrollment decisions.
- Ability to communicate with empathy, professionalism, and confidence across diverse patient populations.
- Experience working within EHR, EMR, CRM, or other healthcare technology platforms preferred.
- Strong organizational skills and ability to manage a high-volume workflow independently.
- Ability to work effectively in a remote environment.
Preferred Characteristics
- Consultative sales mindset with a focus on patient education and service.
- Goal-oriented and motivated by achieving enrollment outcomes.
- Resilient and comfortable making a high volume of outbound calls.
- Strong active listening skills and emotional intelligence.
- Ability to build trust and credibility quickly over the phone.
- Passion for helping patients access services that improve their quality of care.
Compensation & Benefits
- Hourly Rate: $26-$28 per hour
- Remote work environment
- Health, dental, and vision insurance
- Paid time off
- Parental leave
- Career growth opportunities within a rapidly expanding healthcare technology organization
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Application Question(s):
- What state do you reside in?
- How many years of experience do you have working in a healthcare setting?
- How much experience do you have making outbound phone calls to patients or customers?
- This role requires helping hesitant patients understand the benefits of participating in healthcare programs. How comfortable are you handling objections during phone conversations?
- This position pays between $26 and $28 per hour on a W2 basis. Is that within your desired / targeted hourly compensation for a role of this nature?
Work Location: Remote
