As part of the Customer Experience and The Way We Work Enablement (CXTW3E) organization within Enterprise Platforms, the Program Manager I owns the Idea to Implementation (I2I) readiness framework as both a product manager and an engagement manager.
The I2I framework enables teams to invest in readiness early, so they avoid costly mistakes, build stakeholder trust, and set the stage for smooth execution. It also provides a shared structure for collaboration across the enterprise—with clear purpose, expected outcomes, and the right partners to guide progress – all with The Way We Work mindsets and behaviors embedded.
The Program Manager manages the I2I product – mandatory for all opportunities in the SIC pipeline – including ensuring effective alignment with SDLC and TSP processes. They manage assigned staff (on a direct and indirect basis) delivering I2I support to internal clients, manage stakeholders, and maintain the product measurement strategy.
Work Model & Office Locations:
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:
345 Main Street, Buffalo, NY
115 Federal Street, Boston, MA
1 Light Street, Baltimore, MD
1350 I Street NW, Washington, DC
1100 North Market Street, Wilmington, DE
277 Park Avenue, New York, NY
850 Main Street, Bridgeport, CT
77 Pine Street, Burlington, VT
Maintain and continuously refine the product roadmap, balancing customer needs, business priorities, risk, and technical considerations
Design and maintain measurement strategy, monitoring adoption, utilization, customer satisfaction, and value realization
Lead stakeholder engagement including senior leaders, business partners, and delivery teams communicating tradeoffs, risks, and progress effectively
Improve engagement performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Supervisory/ Managerial Responsibilities:
Education and Experience Required:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Wilmington, Delaware, United States of America
