Supervise housekeeping and laundry staff, including performance evaluations, training, and development.
Schedule staff based on labor standards and forecasted occupancy.
Assist the General Manager with developing and managing the department’s annual budget.
Monitor performance and expenses to ensure alignment with financial goals.
Enforce company policies, procedures, and safety standards.
Maintain room and public area cleanliness according to brand and hotel standards.
Compile and report accurate room status updates to the Front Office daily.
Ensure proper handling, security, and return of guest lost and found items.
Maintain productivity and labor cost goals.
Establish and maintain cost control systems for staffing, linens, and cleaning supplies.
Conduct regular inventories of linen, supplies, and equipment.
Deliver exceptional guest service and ensure all guest needs are met promptly.
Perform other related duties as assigned.
Recruit, interview, and train team members.
Supervise, motivate, and evaluate team performance.
Recommend promotions, disciplinary actions, or other status changes.
Address associate concerns and maintain employee relations.
Plan and assign work schedules; determine techniques and procedures.
Manage inventory and supply ordering in coordination with the GM.
Oversee departmental safety, security, and compliance with legal and brand standards.
Participate in departmental budgeting and expense control.
