Position: Property Services Specialist
Position Overview
The Property Services Specialist is responsible for delivering a refined, luxury-level cleaning property services through detailed execution, professionalism, and consistency. This role is the foundation of the client experience and plays a direct part in protecting the reputation and standard of the White Glove brand.
Every service performed should reflect precision, organization, trust, and care. The ideal candidate understands that excellence is not based on convenience or supervision, but on discipline and consistency.
Responsibilities
- Execute detailed property cleaning services with precision and consistency
- Follow structured service systems, checklists, and company protocols on every assignment
- Conduct White Glove inspections to ensure every service meets company standards
- Maintain organization and cleanliness of supplies, tools, equipment, and workspaces
- Deliver elevated finishing touches that create a polished luxury experience for clients
- Communicate professionally with homeowners, leadership, and team members
- Identify and report concerns, damages, or opportunities to improve service quality
- As the business ramps up, and marketing is just getting started, canvassing neighborhoods, door knocking, and marketing will be required.
Company Standards & Expectations
At White Glove Concierge, standards are not suggestions. They are the foundation of the brand.
Team members are expected to:
- Arrive on time and prepared
- Maintain professionalism in appearance and communication
- Follow systems and processes without cutting corners
- Deliver consistency regardless of workload or supervision
- Maintain attention to detail at all times
- Treat every client home with care and respect
- Uphold the reputation and image of the company at all times
Uniform & Presentation Standards
White Glove Concierge maintains a luxury presentation standard at all times.
Team members will be expected to:
- Wear company-approved uniforms properly and professionally
- Maintain personal cleanliness and grooming standards
- Keep work materials, bags, and equipment organized and clean
- Maintain vehicle cleanliness and organization while representing the company
Growth Path
Advancement is earned through:
Promotions are not based solely on time served, but on demonstrated excellence, professionalism, and leadership / recruiting ability.
Compensation Structure & Growth Opportunities
White Glove Concierge was intentionally built to reward performance, leadership, consistency, and long-term commitment. Team members are given the opportunity to directly increase their income through both personal production and team development.
Trainee & Specialist
Team members in the Trainee and Specialist ranks will earn a flat commission percentage on all services they personally perform and complete directly.
This stage is focused on:
- Learning systems and standards
- Building consistency and efficiency
- Developing client experience skills
- Establishing reliability and performance history
Subscription Referral Bonus Opportunities
In addition to direct service commissions, all Specialist-level team members will have opportunities to earn referral bonuses for helping grow recurring subscription clients.
Team members will receive bonuses for:
- Signing clients into recurring subscription services
- Maintaining active subscriptions for 30+ days
- Helping grow long-term recurring client relationships
The goal is to reward team members who help build long-term client relationships and contribute to the long-term stability and growth of the company.
Requirements
- Valid driver’s license and reliable transportation
- Ability to pass background screening and drug testing, including hair follicle testing
- Ability to perform physical tasks including standing, lifting, bending, and repetitive movement
- Strong communication and interpersonal skills
- Professional attitude and willingness to learn
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Application Question(s):
- Ability to pass a hair follicle test?
- Do you currently operate a cleaning business?
Willingness to travel:
Work Location: In person
