About the role
Plumbing Around The Clock is a growing residential and commercial plumbing company serving Broward and the surrounding areas. Our dispatch team already books the calls that come in. What we're missing is the person who turns calls into closed jobs and unhappy customers into loyal ones.
This is not a dispatcher position and not a cold-calling position. It's the person the phone gets handed to when the conversation actually matters:
- A customer got a quote and says it's too high. You explain what's included, why it's priced that way, and why we're the right company — and you know when a discount makes sense and when it doesn't.
- A customer is calling three plumbers for the same job. You know how to give a competitive price and book it before they hang up.
- A customer is upset because we ran late or a technician made a mistake. You take the call, calm the situation down, own the problem, and get them to a good outcome.
- A technician quoted a bigger job in the field and the customer said "let me think about it." You call them back, answer their concerns, and close it.
- A customer is in the field with a tech, the price is stalling the job, and you get on the phone to help the tech get to yes.
Right now the owner handles all of this personally. You'll be taking it over and working directly with him.
What you'll do
- Take over price objections, competitive quotes, and follow-ups on open estimates
- Handle escalated and upset customers with the goal of keeping them as customers
- Call back customers who didn't approve a technician's quote and work to close the job
- Approve discounts within set limits and know when to escalate
- Sell and manage maintenance memberships and warranty upgrades
- Keep every conversation and outcome documented in our CRM (Workiz)
- Work with dispatch and technicians so the customer's experience is consistent from first call to final invoice
- Report weekly on estimates followed up, jobs closed, and complaints resolved
Who we're looking for
Required:
- 2+ years in a customer service, sales support, or sales coordinator role at a home service company (plumbing, HVAC, electrical, generators, roofing, pest control, appliance repair)
- Experience with a field service CRM (ServiceTitan, Workiz, Housecall Pro, Jobber, or similar)
- You've explained pricing to customers and handled objections — not just taken orders
- You've de-escalated angry customers and can give real examples
- Comfortable on the phone all day, in a fast-paced office, juggling multiple systems
- Fluent English, clear and confident on the phone
A strong plus:
- Sold or managed service club / maintenance memberships
- Prepared quotes for water heaters, generators, AC units, or similar big-ticket installs
- Followed up on open estimates and closed them
- Familiar with Broward / Fort Lauderdale area and customers
Not a fit if: you need a script for every call, you avoid conflict, or you're looking for a quiet back-office role.
What we offer
- Hourly base pay plus commission tied to what you actually close and save
- Direct line to the owner — no layers, fast decisions
Pay: $25.00 - $30.00 per hour
Work Location: In person
