Under the supervision of the Manager of Enterprise Data Services, is responsible for the efficient and accurate operations of the College’s Enterprise Resource Planning (ERP) systems. As an ERP Systems Administrator, this position will be working closely with user departments and serves in a crucial role analyzing and maintaining numerous computer applications. As the subject-matter expert, the ERP Systems Administrator troubleshoots and resolves system issues, helps document systems, and provides training and/or suggests sources of training. The position proactively monitors systems to ensure optimal, accurate operations and reports on systems that may need attention. The ERP Systems Administrator ensures systems integration to promote data sharing.
KNOWLEDGE:
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Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Knowledge of database management tools and design experience is preferred.
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Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
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Knowledge of MCCC’s vision, mission, and values and a commitment to further its educational goals and strategic plans.
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Knowledge of standard installation and maintenance procedures for computer operations.
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Knowledge and proficiency in office technology skills including Microsoft products, virtual platforms, room A/V systems, database software, web browsers, and a willingness to learn and master new technologies as needed.
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Knowledge of grammar, punctuation, spelling and the correct usage of the English language.
SKILLS:
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Skill in diagnosing computer operating problems.
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Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.
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Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies.
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Skill in diplomacy, tact and emotional intelligence required to develop positive relations.
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Skill in responding to public inquiries and internal requests with a high degree of professionalism.
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Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.
ABILITIES:
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Ability to determine software testing regimen and apply testing to new and existing software.
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Ability to develop and implement standards, procedures, guidelines and documentation to support operational processes.
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Ability to interact and assist computer users of varying skill levels.
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Ability to explain complex issues tailored in a way that system users, management, and technical personnel will each understand.
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Ability to understand configuration, installation, and computer maintenance guidelines.
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Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
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Ability to tell when something is wrong or likely to go wrong; recognizing that a problem exists and having the ability to identify the source and resolution of the problem(s).
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Ability to acquire knowledge of the principles and practices of a community college and skill in providing support to such activities.
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Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgment and initiative, and meet/exceed deadlines.
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Ability to work with minimal direction and comfortable with making decisions. Ability to understand instructions and follow detailed procedures consistently.
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Ability to work professionally with the public and serve as a representative of the College with discretion.
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Ability to effectively and professionally communicate and present ideas and concepts orally and in writing.
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Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
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Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
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Demonstrate organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.
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Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
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Ability to type and enter data with speed and accuracy.
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Ability to work independently and/or ability to collaborate within a team environment.
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Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.
Ability to identify and secure confidential information.
Ability to perform extensive research, compile complex data, and prepare accurate records and reports.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is regularly required to communicate with others in person and on the telephone. The employee is required to hear and distinguish normal sounds with some background noise. Employee must view and create written and electronic documents. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects of light to moderate weight of up to 25 pounds.
While performing the duties of this job, the employee regularly works in an office setting. The noise level in the work environment is generally quiet and sometimes moderate.
