Job Overview
We are seeking an energetic and welcoming Experience Hostess to join our dynamic hospitality team. In this vital role, you will be the first point of contact for our guests, ensuring they receive exceptional service from the moment they arrive. Your enthusiasm, organizational skills, and attention to detail will create a warm and inviting atmosphere that encourages guest satisfaction and loyalty. This paid position offers an exciting opportunity to showcase your hospitality talents while working in a vibrant environment dedicated to delivering memorable experiences.
Responsibilities
- Greet guests promptly with a friendly and professional demeanor, guiding them through the reservation and seating process
- Manage restaurant reservations efficiently using restaurant table management systems such as open table or Toast POS.
- Coordinate seating arrangements to optimize table utilization while maintaining guest comfort
- Answer incoming phone calls with excellent phone etiquette, providing information about wait times, reservations, and general inquiries
- Assist with guest services by addressing special requests, confirming reservations, and managing waitlists
- Support food service operations by communicating effectively with servers and kitchen staff to ensure smooth flow of service
- Maintain cleanliness and organization of the host/hostess station and waiting areas to uphold high standards of food safety and hygiene
Skills
- Proven experience as a host or hostess in a fast-paced restaurant or hospitality setting
- Strong knowledge of restaurant reservation management systems such as Aloha POS or Micros POS
- Excellent communication skills, both verbal and written, with a friendly and professional phone manner
- Demonstrated ability to provide outstanding customer service and guest relations
- Basic math skills for handling reservations, waitlist calculations, and billing procedures
- Familiarity with restaurant table management systems and POS systems used in food service environments
- Organizational skills necessary to manage multiple tables, reservations, and guest requests simultaneously
- Knowledge of food safety standards and hospitality best practices
- Previous experience in hotel or food service industries is a plus, along with serving or hospitality background
Join us as an Experience Hostess and be part of a team that values energetic engagement, exceptional guest care, and seamless operations. Your positive attitude will help create memorable moments for every guest who walks through our doors!
Pay: $23.17 - $27.90 per hour
Work Location: In person
