SOTAX is a global leader in pharmaceutical and laboratory testing instrumentation. We are seeking a Field Service Engineer to join our growing Technical Service team and support customers across the pharmaceutical industry. This is a hands‑on role ideal for engineers who enjoy problem‑solving, customer interaction, and working with precision instrumentation.
Learn more about us at www.sotax.com
Field‑based position with a focus on Raleigh-Durham, NC with travel throughout the Southeast US
Why Join SOTAX?
- Work with cutting‑edge laboratory and manufacturing testing instruments
- Be part of a collaborative, supportive technical service team
- Enjoy a high‑autonomy role with variety and customer engagement
- Join a stable, growing global company with career growth opportunities
- Travel with confidence knowing expenses are fully covered
Compensation & Benefits
- Competitive salary
- Monthly auto allowance to cover transportation costs
- Company‑paid toll pass
- All meal and travel expenses covered every workday, including overnight travel
- Paid time off, including vacation, personal, sick leave, and holidays
- 401(k) with safe harbor matching
- Medical, dental, and vision insurance
- Company‑provided life insurance
- Short‑ and long‑term disability coverage
SOTAX is proud to be an Equal Opportunity Employer.
Key Responsibilities
- Develop in‑depth knowledge of SOTAX instruments and software
- Perform new instrument and software installations
- Execute IQ/OQ/PQ validation services
- Provide customer instrument and software training
- Troubleshoot, repair, and maintain complex laboratory automation equipment
- Perform preventive maintenance (PMs) and precision instrument calibrations
- Manage spare parts and calibration equipment
- Coordinate directly with customers to schedule service visits
- Book required travel and maintain an up‑to‑date service schedule
- Submit weekly expense reports and service documentation
- Maintain regular communication with service leadership
- Identify and communicate potential sales or service opportunities
Qualifications
- Education or background in Chemistry or Electromechanical technology/engineering
- Strong written and verbal communication skills
- Experience in the pharmaceutical industry (preferred)
- GMP documentation experience
- Strong attention to detail and organizational skills
- Instrument calibration or service experience (a plus)
- Comfortable using hand tools
- Ability to lift up to 50 lbs
- Willingness to travel overnight approximately 50% of the time
Apply today!
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
