Ready to Lead, Grow, and Make an Impact? Join a Company Where Your Leadership Truly Matters!
Ace Imagewear is a family-owned uniform rental company with nearly 90 years of experience serving businesses across the greater Kansas City Metropolitan area. We take pride in delivering reliable, customer-focused service and building strong, lasting relationships with our clients.
As we continue to grow, we’re looking for a dedicated Service Manager to join our team—a motivated leader who thrives on building trust, developing others, and driving operational excellence.
Position Overview:
Reporting to the Service Director, the Service Manager will lead a team of Customer Service Representatives (CSRs), manage key client relationships, and oversee a portion of our delivery fleet. This is a hands-on leadership role focused on customer satisfaction, team performance, and service efficiency.
Key Responsibilities:
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Customer Relationship Management:
Oversee a portfolio of client accounts, ensuring exceptional service and prompt resolution of issues.
Lead, coach, and support a team of 2–5 CSRs; provide ongoing training, mentorship, and performance management.
Coordinate daily operations of assigned vehicles and drivers to ensure timely and efficient service delivery.
What We’re Looking For:
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2–5 years of supervisory or management experience preferred (but not required)
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Strong organizational and follow-up skills
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Self-motivated, goal-oriented, and committed to continuous improvement
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Excellent communication skills—both verbal and written
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Ability to build rapport with team members, customers, and colleagues
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Proficiency in standard office software (Microsoft Office, etc.)
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A collaborative, solutions-focused mindset
What We Offer:
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Competitive base salary with commission and bonus opportunities
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Medical, dental, and vision insurance
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Life insurance and long-term disability coverage
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401(k) with company match and profit sharing
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Car allowance & phone allowance
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Paid vacation and time off
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Opportunities for growth and advancement
Work location: in person
f you're ready to lead a team, build lasting relationships, and make a difference in a growing company, we’d love to hear from you.
Apply today and take the next step in your career with Ace Imagewear!
