Generally responsible for revenue transactions associated with daily parking customers. Responsible for providing exceptional customer service and operational support at parking facility exits. This position serves as the first point of contact for customers experiencing questions, payment concerns, equipment issues, or exit delays. The Exit Ambassador assists customers with a professional and courteous approach while helping maintain efficient traffic flow and ensuring compliance with parking procedures.
The ideal candidate demonstrates strong communication skills, problem-solving abilities, and the ability to remain calm and professional in a fast-paced, customer-facing environment.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
JOB DUTIES:
May Include:
- Provide friendly, professional assistance to customers exiting the parking facility.
- Assist customers with questions, concerns, and general parking-related inquiries.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Monitor and assist customers at parking exit lanes to ensure smooth traffic flow.
- Assist customers with payment transactions, tickets, validations, and parking access issues.
- Troubleshoot basic equipment issues and report malfunctioning equipment promptly.
- Assist customers experiencing lost tickets, payment discrepancies, or access issues according to established procedures.
- Maintain awareness of lane conditions and communicate operational concerns to supervisors.
EDUCATION/TRAINING/LICENSE(S) REQUIRED:
High School education or equivalent, previous cashier and/or customer service training helpful.
EXPERIENCE/JOB KNOWLEDGE:
A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.
PHYSICAL REQUIRMENTS:
- Ability to stand and walk for extended periods.
- Ability to work outdoors in varying weather conditions.
- Ability to communicate clearly with customers and team members.
- Ability to occasionally assist with traffic direction and operational needs.
COMMUNICATION REQUIREMENTS:
Verbal and written communication skills in English.
EDUCATION/TRAINING/LICENSE(S) REQUIRED:
High School education or equivalent, previous cashier and/or customer service training helpful.
EXPERIENCE/JOB KNOWLEDGE:
A history of working in the public service industry, solid employment record and previous experience handling cash are preferred. Basic arithmetic skills are necessary.
PHYSICAL REQUIRMENTS:
- Ability to stand and walk for extended periods.
- Ability to work outdoors in varying weather conditions.
- Ability to communicate clearly with customers and team members.
- Ability to occasionally assist with traffic direction and operational needs.
COMMUNICATION REQUIREMENTS:
Verbal and written communication skills in English.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
