Job Summary:
Our delivery drivers are the face of Seasons Pizza in the community. Our delivery drivers are responsible for transporting food and beverages to customers in residential and commercial locations in a safe and timely manner while providing a friendly customer service experience.
Job Requirements:
- 18 years or older with minimum 2 years driving experience.
- Valid, non-expired driver license.
- Proof of non-expired insurance that meets the requirements of the licensing state.
- Vehicle to be used for delivery must have passed state vehicle inspection.
- 5-year Motor Vehicle Record (MVR) clear of certain violations as stated in our MVR Driver Evaluation Criteria.
- Physical: Applicants must be able to stand and walk for long periods of time, and able to lift up to 50 pounds.
- Cognitive: Ability to read, speak and understand English.
Job Responsibilities:
- Download and use the Delivery IQ App while on the clock.
- Deliver customer orders in a safe and timely manner.
- Confirm sequence of deliveries and directions before leaving the restaurant.
- Prep and restock front of house and back of house food products as needed while following proper rotation methods.
- Assist with putting vendor deliveries away.
- Assemble and stock pizza boxes.
- Stock soda fridges as needed.
- Clean pizza bags (inside and out) as needed
- Maintain a clean and organized delivery/dispatching area, including pizza bags.
- Maintain proper food temperatures by using hot bags for all orders.
- Follow all traffic laws.
- Ensure all delivery receipts are totaled and signed.
- Return all hot bags to the store.
- Answer phones within 3 rings and place on hold and/or take customer orders when other associates are not available.
- Follow proper cash drop procedures.
- Communicate guest complaints, including missing items from a customer’s order, to management immediately and assist in resolution where appropriate and directed.
- Immediately return to the store after all completed deliveries, unless otherwise instructed by management.
- Empty trash, break down cardboard boxes, and sweep parking lot.
- Follow all closing procedures, including sweeping and mopping floors.
- Other tasks as assigned.
Job Expectations and Qualifications:
- Report to work on time and adhere to timeclock requirements.
- Adhere to uniform and attire standards, and present a neat, clean and professional appearance at all times.
- Adhere to all scheduling procedures, including time off requests and call out procedures.
- Check orders for completion before leaving for delivery, and redeliver any missing items.
- Maintain a sense of urgency, but drive cautiously to ensure quality food presentation.
- Respect customer property (e.g., do not walk on the lawn).
- Uphold all Seasons Pizza customer service standards, including prompt, friendly, courteous, personalized, and professional service.
- Strong customer service skills; understands and upholds standards related to greeting, serving and interacting with customers and vendors.
- Positive attitude at all times.
- Friendly and helpful; offers help to customers, team members and community members.
- Team-oriented; willing to help any other team member when asked or to assist without being asked.
- Understand and uphold safe cash handling and risk guidelines.
- Able to use Point of Sale system efficiently and effectively.
- Able to utilize phone system efficiently and effectively.
- Notify a manager immediately in the event of a workplace injury, incident, or automobile accident.
