SUMMARY
The Customer Service Representative is an integral component of our dispatch department. The CSR is the one-on-one contact between SunBelt Xpress and our customers. The CSR provides customers updates and information regarding delivery of goods in a timely and professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides one-on-one communication with customers.
- Data Entry-you will be responsible for efficiently entering, updating, and managing data related
- Serves as a liaison between customers and manufacturers to handle overage/shortage issues.
- Properly handle load manifest and corresponding paperwork.
- Takes on special projects as assigned by the Operations Manager.
- Performs other duties as needed.
