Title: Fulfillment Lead
Location: Austin, TX
Job Type: Full-Time, Hourly
Schedule: Monday–Friday
Pay: $20–$24 per hour, based on experience
About Carnivero
Carnivero is a specialty plant nursery focused on carnivorous and other extraordinary plants. We operate across e-commerce, live sales, and in-person retail.
Our mission is to inspire wonder and appreciation of nature through exceptional plants. We rely on careful, consistent fulfillment to make sure our customers receive the right plants, in excellent condition, and on time.
Position Overview
We are looking for a Fulfillment Lead to help coordinate the daily execution of our online order fulfillment operation.
This is a hands-on lead role. You will work alongside our fulfillment team picking, preparing, packing, and shipping orders while also helping organize daily workflow, maintain quality standards, train team members, and keep orders moving efficiently.
The Fulfillment Lead will also coordinate limited production and inventory of packaged products, such as soil mixes and other fulfillment-related products.
This position is ideal for a strong individual contributor who wants the opportunity to prove their leadership ability and grow into greater responsibility.
Previous management experience is not required. Plant knowledge is helpful, but not required.
Growth Opportunity
This position is designed as a pathway into greater leadership responsibility at Carnivero.
We are looking for someone who can become an excellent Fulfillment Lead and demonstrate the ability to organize work, maintain high standards, develop teammates, and solve day-to-day operational problems.
A successful Fulfillment Lead may have the opportunity to advance into a Fulfillment Supervisor role with greater responsibility for leading Carnivero's fulfillment operation.
Advancement is based on demonstrated performance and leadership ability—not simply tenure.
Key ResponsibilitiesOrder Fulfillment & Quality
- Pick, prepare, pack, and ship plants and products accurately and according to established procedures
- Process orders through Shopify, ShipStation, and custom fulfillment software
- Maintain high standards for packing quality, plant handling, order accuracy, and on-time shipping
- Work alongside the fulfillment team to meet daily shipping goals
Workflow & Team Coordination
- Help organize and prioritize the fulfillment team's daily workload
- Provide day-to-day work direction and support to Fulfillment Associates
- Help train team members and reinforce established fulfillment procedures and quality standards
- Identify bottlenecks, delays, or execution problems and surface significant issues to the Operations Manager
Product Preparation & Inventory
- Coordinate preparation of designated packaged products, including soil mixes and other fulfillment-related products
- Maintain appropriate finished-product inventory and plan production according to stocking needs
- Monitor raw materials, packaging, and fulfillment supplies to prevent shortages
- Maintain organized production, fulfillment, and staging areas
Continuous Improvement
- Identify recurring fulfillment errors, inefficiencies, or workflow problems
- Help prepare the team for high-volume sales and seasonal shipping periods
- Recommend practical improvements that increase accuracy, quality, or efficiency
What We're Looking For
We're looking for someone who is dependable, organized, detail-oriented, and comfortable taking initiative.
You don't need to come to Carnivero as an experienced manager. You do need to be someone who notices what needs to be done, follows through, communicates clearly, and can earn the trust of the people working around you.
Required Qualifications
- Strong attention to detail, reliability, and follow-through
- Ability to organize and prioritize work in a fast-paced environment
- Comfortable taking initiative and helping coordinate the work of others
- Clear communication and ability to give and receive constructive feedback
- Ability to learn and consistently follow detailed procedures
- Basic computer proficiency and strong ability to learn
- Willingness to work hands-on alongside the fulfillment team
Preferred Experience
- Fulfillment, shipping, warehouse, e-commerce, production, or similar operational experience
- Experience training, onboarding, or informally leading coworkers
- Team lead or shift lead experience
- Familiarity with Shopify, ShipStation, or similar platforms
- Nursery, greenhouse, horticulture, or live-goods experience
Plant experience is not required. We can teach plant identification, handling, and our fulfillment processes. We're more interested in strong execution, judgment, reliability, and leadership potential.
What Success Looks Like
A successful Fulfillment Lead keeps fulfillment organized and on schedule, maintains high standards for accuracy and quality, anticipates problems before they disrupt operations, and helps the people around them perform more effectively.
They take ownership, communicate clearly, and demonstrate through their performance and judgment that they are ready for increasing leadership responsibility.
Compensation & Benefits
- $20–$24 per hour, based on experience
- Full-time, hourly position
- Monday–Friday schedule
- Overtime as needed during high-volume periods
- Paid sick time and paid time off
- Discretionary bonuses
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 25–50 lbs as needed
- Ability to perform repetitive packing, product preparation, and plant-handling tasks
- Comfort working in greenhouse and fulfillment environments with variable temperatures
Our Values
At Carnivero, our PEATIE values guide how we work and lead:
- Passion: A strong drive for sharing and conserving the world's botanical wonders
- Excellence: Committed to continuous improvement in our work, products, and services
- Adaptability: Evolving to meet the challenges and opportunities in our environment
- Teamwork: Trusting and collaborating to cultivate and share extraordinary plants
- Integrity: Conducting ourselves with honesty and transparency
- Empowerment: Encouraging innovation and contributing unique insights to grow together
If you're someone who takes pride in doing things correctly, naturally helps the people around you perform at a higher level, and wants an opportunity to prove yourself as a leader, we'd like to hear from you.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
Work Location: In person
