Before you apply, ask yourself:
- Do you genuinely enjoy helping people?
- Do people describe you as dependable and organized?
- Can you stay calm when priorities change throughout the day?
- Do you learn new things quickly and enjoy becoming an expert?
- Are you looking for a long-term role where you can build relationships with customers rather than constantly chasing the next promotion?
If you answered yes, we'd love to meet you.
Customer Service Representative (Commercial Printing)
We're looking for someone who takes pride in making customers' lives easier.
This isn't a call center position, and it isn't simply answering phones. You'll become a trusted resource for businesses that rely on us to produce everything from business cards and brochures to signs, banners, mailings, and custom marketing materials.
You don't need to know everything about printing on day one. We will teach you our products, processes, and capabilities. What we can't teach is genuine care for customers, a positive attitude, and a desire to learn.
You'll thrive here if you:
- Enjoy helping customers solve problems.
- Learn quickly and aren't afraid to ask questions.
- Stay organized when juggling multiple projects.
- Work efficiently without sacrificing accuracy.
- Are dependable and show up ready to contribute every day.
- Stay positive even when things get busy or priorities shift.
- Want to become an expert that customers trust.
- Are looking for a long-term career, not just your next job.
Your responsibilities will include:
- Helping customers choose the right print products for their needs.
- Working with customers by phone, email, and in person.
- Managing multiple customer projects from quote through delivery.
- Coordinating with production to ensure jobs are completed accurately and on time.
- Learning our products, equipment, and capabilities so you can confidently guide customers.
- Building lasting relationships with repeat customers.
What we're looking for:
Required
- Outstanding communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to learn technical information quickly.
- Reliable attendance and punctuality.
- Comfortable working in a fast-paced environment where priorities change throughout the day.
Preferred
- Experience in commercial printing, signs, graphic arts, marketing, or another custom manufacturing environment.
- Experience in customer service, project coordination, or account management.
Why this role matters
Our customers trust us with important projects for their businesses. The person in this role is often the first voice they hear and the person they rely on throughout their project. If you enjoy building relationships, solving problems, and becoming the person customers know they can count on, you'll do well here.
Tell us about a time you turned a frustrated or confused customer into a happy one. What did you do, and what was the outcome?
Pay: From $20.00 per hour
Benefits:
Work Location: In person
