Job Summary
Join our dynamic hospitality team as a Front Desk Agent and Housekeeping Associate, where your energy and dedication will create memorable guest experiences! In this dual role, you’ll be the welcoming face of our property, providing exceptional customer service at the front desk while ensuring guest rooms and common areas are spotless and inviting. Your proactive approach and attention to detail will help foster a warm, comfortable environment for all visitors. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest services in a lively, fast-paced setting.
Responsibilities
- Greet guests warmly upon arrival, check them in efficiently using property management systems (PMS) such as OPERA, and handle reservations with professionalism.
- Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction.
- Manage phone communications with clarity and courtesy, addressing inquiries promptly and professionally while maintaining excellent phone etiquette.
- Coordinate housekeeping tasks by inspecting rooms, ensuring cleanliness standards are met, and communicating guest preferences or special requests to housekeeping staff.
- Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy at the end of each shift.
- Respond swiftly to guest concerns or emergencies following hotel emergency procedures, demonstrating problem-solving skills and maintaining guest relations.
- Maintain a clean and organized front desk area and assist with other hotel operations as needed to support seamless service delivery.
Requirements
- Previous experience in hotel management or hospitality roles is highly preferred, especially in front desk operations or housekeeping.
- Proficiency with property management systems (PMS), particularly OPERA or similar software, is desirable.
- Multilingual or bilingual abilities are a strong advantage for communicating effectively with diverse guests.
- Exceptional customer service skills with a friendly attitude and strong communication abilities, including phone etiquette.
- Knowledge of hotel emergency procedures and safety protocols to ensure guest safety at all times.
- Experience with hotel reservation systems and guest relations tools to streamline check-in/check-out processes.
- Ability to work flexible hours including nights, weekends, and holidays in a resort or hotel environment.
Join us in creating welcoming spaces where every guest feels valued! We’re dedicated to supporting your growth in hospitality management while providing an energetic work environment filled with opportunities for professional development. All positions are paid roles committed to delivering outstanding service through passionate team members like you!
Pay: $12.00 per hour
Work Location: In person
