The Helpdesk and Quotes Supervisor is responsible for providing system and technical support to users; recommending and implementing system and technology solutions and improvements; troubleshooting systems and technology. Overseeing helpdesk operations to ensure high-quality, timely, and efficient technical support services would be an integral part of daily activity. This role manages PT scheduling, vendor coordination, Technical Services’ contract review, and installation activities while serving as a key liaison between the Director of Technical Service, internal teams, and external vendors. The Helpdesk Supervisor ensures service continuity and operational efficiency.
- Providing system and technical support to users.
- Manage the day-to-day operations of the IT Helpdesk, ensuring consistent service delivery and customer satisfaction.
- Oversee part-time (PT) staff, to ensure adequate coverage and workload balance.
- Coordinate and prepare university quotes for IT services, equipment, and support requests.
- Review Technical Services contracts, agreements, and statements of workto ensure accuracy, compliance, and alignment with university policies.
- Serve as the primary point of contact for vendors, managing communications, timelines, and deliverables.
- Coordinate and oversee technology installations, upgrades, and service deployments in collaboration with vendors and internal teams.
- Track and manage service requests, escalations, and resolutions to ensure SLAs are met.
- Maintain documentation related to contracts, quotes, installations, and vendor services.
Minimum Qualifications
1. Bachelor’s degree in a related field, OR a minimum of three years of related work experience
Preferred Qualifications
