Customer Service Representative - Neighborhood Veterinary Centers – Richmond
Location: RIchmond, TX
Clinic Website: gonvc.com/locations/richmond/
Employment Type: Part Time-Time
Shift: Days
Hours: Saturday – Sunday, 7:30 AM – 5:30 PM - Primarily need help on Sundays
Neighborhood Veterinary Centers – Richmond is looking for a Customer Service Representative to join our front desk team.
This is a great opportunity for someone who has strong customer service or receptionist experience and wants to be part of a veterinary team that cares deeply about clients, patients, teamwork, and communication.
Now, we are looking for the right person to step into the front desk role and help support our clients, doctors, technicians, and hospital flow.
About the Role
The Customer Service Representative is one of the most important roles in the hospital. You are often the first voice a client hears, the first face they see, and the person who helps set the tone for the entire visit.
This role is not just answering phones or checking clients in and out. It requires someone who can multitask, communicate clearly, stay organized, support the team, and remain calm and professional during busy moments.
The right person will be dependable, positive, coachable, and willing to learn. Veterinary medicine experience is strongly preferred, but strong customer service or receptionist experience is also important.
What You’ll Do
As a Customer Service Representative, you will help create a welcoming, organized, and professional experience for clients and patients.
Responsibilities may include:
- Greeting clients and patients with warmth and professionalism
- Answering and managing phone calls
- Scheduling appointments
- Checking clients in and out
- Communicating clearly with clients, doctors, technicians, and team members
- Collecting and confirming client and patient information
- Maintaining accurate records and client communication notes
- Helping manage client questions, concerns, and requests
- Supporting prescription, refill, and follow-up communication
- Keeping the lobby and front desk organized and welcoming
- Helping support daily clinic flow
- Remaining calm and professional during busy or stressful moments
- Working closely with the hospital team to create a smooth client and patient experience
What We’re Looking For
The ideal candidate will bring:
- Customer service or receptionist experience
- Veterinary medicine experience preferred
- Strong phone and communication skills
- Ability to multitask in a busy environment
- Professional and compassionate demeanor
- Strong organizational skills
- Positive attitude and team-first mindset
- Dependability and strong follow-through
- Comfort receiving feedback, coaching, and ongoing training
- Motivation to learn, grow, and develop within the practice
- Ability to work closely with the team and independently when needed
You’ll Be a Strong Fit If You Are
- A fast learner who catches on quickly
- Dependable and accountable
- Comfortable working in a busy environment
- Kind, professional, and steady with clients
- Able to handle multiple things at once without losing focus
- A strong communicator
- A true team player
- Open to feedback and willing to keep improving
- Someone who takes pride in representing the hospital well
- Looking for a place where you can grow
What Matters to Us
At NVC, client service matters deeply. We want every client to feel welcomed, respected, heard, and cared for from the moment they contact us.
Skill matters, but mindset matters too. We are looking for someone who shows up ready to work, communicates well, supports the team, and helps us continue building a strong culture inside the clinic.
This role is a key part of the hospital. The right person will help keep the front desk organized, support the team during busy days, and make sure clients and patients receive the care and communication they deserve.
About NVC
Neighborhood Veterinary Centers is a family-owned and operated veterinary group built around service, support, teamwork, and doing right by the people and pets in the communities we serve.
We are not built around corporate red tape or distant decision-makers. Our teams are supported, our leaders are accessible, and our hospitals are empowered to provide quality care while staying connected to their neighborhoods.
At NVC, we want people who care about the work, care about each other, and want to be part of a team that takes pride in strong medicine, strong communication, and compassionate care.
Benefits
NVC offers a strong benefits package that may include:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Paid time off
- Paid short-term and long-term disability
- Paid employee life insurance
- Uniform/scrub support
- Team member pet discounts
- Professional development and growth opportunities
- Supportive leadership
- A family-owned culture that values people, teamwork, and doing the right thing
Apply Today
If you are a Customer Service Representative who brings strong communication, dependability, a positive attitude, and a true heart for helping people and pets, we would love to connect.
Join Neighborhood Veterinary Centers – Richmond and become part of a team committed to strong client service, teamwork, and compassionate care.
Please apply today or reach out to Amedeo Trotta, Director of Talent Acquisition, at [email protected].
Let’s have a great conversation.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Uniform allowance
- Vision insurance
Experience:
- Veterinary Customer Service: 1 year (Required)
Work Location: In person
