Summary: Takes responsibility for all food and beverage areas during assigned shift. Assists in hiring, scheduling, training and implementing policies and procedures.
Qualifications:
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High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
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Minimum 2 years of Food and Beverage experience
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Have knowledge of Excel, Word and Outlook
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Must be motivated and demonstrate superior customer relations
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Must be 21 years of age
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Acquire Food Handlers permit within 30 days of hire
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Must successfully complete 90 day probationary/training period to maintain employment
License Requirement(s):
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Class III, MAST permit, Washington State Food Handlers Permit
Essential Job Functions:
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Supervises the department on assigned shift, including administrative and secretarial work, interviews, and maintaining products, supplies and equipment.
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Ensures compliance with all regulations regarding alcohol, health and safety for employees and customers.
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Gives superior customer service at all times.
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Must be able to problem solve all guest complaints in a positive and professional manner
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Ensures food quality and quantity in food service areas.
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Trains subordinates.
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Delegates work and cleaning duties
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Prepares daily reports.
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Makes recommendations to improve menu offerings, service, and procedures.
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Monitors food temperatures and times on precooked food.
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Performs other duties as requested.
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Represent the Silver Reef Casino values, policies, procedures and standards while on property
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Ability to work within a strong team environment
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Must be able to work flexible hours i.e. holidays and weekends
Physical/Mental Requirements
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Manual and finger dexterity for operation of personal computer and routine paperwork
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Capable of lifting 25 lbs.
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Standing or walking for long periods.
Working Conditions:
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Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
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Work in close spaces while working with others.
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Moderate noise levels.
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Will be exposed to food odors.
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Stand on tile, mats.
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Hazards: chemicals, equipment blades, hot food, wet floors, knives.
Qualifications:
-
High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
-
Minimum 2 years of Food and Beverage experience
-
Have knowledge of Excel, Word and Outlook
-
Must be motivated and demonstrate superior customer relations
-
Must be 21 years of age
-
Acquire Food Handlers permit within 30 days of hire
-
Must successfully complete 90 day probationary/training period to maintain employment
License Requirement(s):
-
Class III, MAST permit, Washington State Food Handlers Permit
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist Food & Beverage Management in implementing established procedures for the Food & Beverage Department.
- Administer the Food & Beverage policies and procedures in all food and beverage outlets.
- Train and evaluate food and beverage personnel.
- Supervise and coordinate activities of all Food & Beverage employees engaged in providing meals and/or beverages to patrons and employees.
- Compile, adjust and post personnel shift schedules weekly and as needed.
ADDITIONAL DUTIES
- Ensure accurate record keeping.
- Prepare, review, and analyze reports, as assigned by Food and Beverage Management.
- Ability to be a working supervisor to perform as Food and Beverage Server, bartender, and/or Cashier as needed.
- Assist with interviews and hiring for positions within the food and Beverage Department, as directed by venue managers.
- Promote positive customer relations and resolve complaints made by patrons and/or employees regarding food and/or service.
- Assist with monthly food, liquor, beer and wine inventory, creating spreadsheets to track.
- Assist with evaluating performance of all front of the house employees.
- Use, train and monitor Info Genesis POS system.
- Assure all venues are covered accordingly.
- Responsible for knowing all events in the property.
- Attend all mandatory meetings and training.
- Maintain confidentiality.
- Display sensitivity to Native American Culture
- Operate within the parameters of the Silver Reef Human Resource Policies, Departmental Policies and all other applicable regulations.
- Other duties may be assigned.
