Job Title: Servicing Relations Specialist
Education Requirements:
- Bachelor’s degree required
Professional Experience:
- 2–5 years of relevant professional experience
Core Skills:
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong verbal and written communications
- Strong critical thinking and problem-solving abilities
Key Responsibilities:
- Conduct high-volume communications to insureds via multiple methods to gather information and maintain ongoing professional relationships
- Prepare and assemble document packages for outbound mail communication
- Receive, scan, and process returned documents; accurately input data into internal systems
- Communications with medical facilities to request, track, and manage medical records, including ordering and scanning documentation
- Input and maintain provider and medical facility information to support records requests
- Monitor and verify receipt of required documentation; establish and organize digital file structures
- Maintain accurate and up-to-date contact and demographic information in proprietary systems
- Perform online research and enter relevant data into internal databases
- Prepare regular internal and external reports that communicate accurate and clear information
Additional Qualifications:
- Excellent written and verbal communication skills, including the ability to draft clear, professional correspondence
- Exceptional time management and organizational skills to meet deadlines
- Detail-oriented with a high degree of accuracy in data entry and document handling
- Demonstrated ability to handle sensitive and confidential information
- Work independently and with the ability to collaborate within a team
Hybrid Position:
- During training period in person at Irvine, CA office
- Upon completion of training hybrid 3 days in office/2 days remote home office
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Irvine, CA 92618
