Job Overview
Oak Motors is recruiting a motivated and knowledgeable Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers, providing exceptional service and guidance throughout their vehicle maintenance and repair experience. Your expertise in automotive repair and customer service will be essential in ensuring customer satisfaction and fostering long-term relationships.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services required, including oil changes, alignments, and other necessary repairs.
- Collaborate with service technicians to develop accurate estimates for repairs and maintenance.
- Maintain clear communication with customers regarding the status of their vehicles throughout the service process.
- Ensure all paperwork is completed accurately and efficiently, including service orders and invoices.
- Follow up with customers to ensure satisfaction and address any concerns.
Experience
- Previous experience in automotive repair or auto service management is preferred.
- Familiarity with auto estimating processes and dealership operations is a plus.
- Strong background in customer service with the ability to effectively communicate technical information to customers.
- A passion for the automotive industry and a commitment to delivering outstanding customer experiences.
Join our team as an Automotive Service Advisor where your skills will contribute to our commitment to quality service and customer satisfaction!
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
