Primary Functions
The Remote Ophthalmology Service Specialist works as part of a team facilitating patient care and is often the first contact patients have with the organization. As a liaison of the practice, the Ophthalmology Call Service Specialist is responsible for initiating the intake process by gathering patient information and scheduling appointments.
Applicant must be located within 50 miles of Pittsburgh, PA. Position will be remote after 3-4 weeks of training in our Pittsburgh PA office located at 2000 Technology Drive, Pittsburgh PA 15219.
Essential Job Functions/Duties
- Operate multi-line telephone systems. Operate multi-line cloud-based phone system.
- Schedule new or return patient appointments.
- Enter and review patient demographic and insurance information.
- Manage and maintain appointment schedules.
- Confirm, cancel, and move patient appointments.
- Ensure patients are rescheduled or placed in recall status.
- Retrieve and respond to messages left on the scheduling message line and the online message format.
- Answer patient and family questions during the intake process or relay questions to the physician and/or triage department for further discussion with the patient.
- Accept inquiries, return telephone calls, and prioritize urgent patients completely and efficiently.
- Coordinate with patient care representatives to facilitate insurance processing.
- Enter notes or special instructions required for scheduling in the electronic medical record.
- Communicate the need for prior authorization to appropriate parties as needed.
- Assist other members of the department as needed.
- Ensure call quality and metrics (KPI’s) are in line with company and role expectations.
Expected schedule is M-F 8am-4:30pm (3 days per week)
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you perform the essential functions of the job with or without reasonable accommodation? (Yes/No)
- Do you reside within 50 miles of Pittsburgh, PA? (Applicants outside of this range will not be considered for this position)
- Are you able to commute to Pittsburgh, PA for 3-4 weeks of training? (REQUIRED TO BE IN PERSON-NO REMOTE TRAINING)
Experience:
- Customer service: 2 years (Required)
- Ophthalmology: 1 year (Preferred)
- Call center: 1 year (Required)
- Medical scheduling: 1 year (Preferred)
Work Location: Remote
