Toska Spa is seeking a polished, personable, and highly organized Front Desk Concierge to join our team.
As the first and last point of contact for our clients, our Front Desk Concierge plays an essential role in the Toska Spa experience. We are looking for someone who genuinely enjoys taking care of people, communicates confidently and professionally, and understands the attention to detail required in a luxury service environment.
This is a fast-paced, client-facing position that requires the ability to balance exceptional hospitality with scheduling, phones, checkout, retail sales, and day-to-day front desk responsibilities.
Responsibilities
- Warmly welcome clients and create a polished, attentive experience from arrival through departure.
- Manage appointment scheduling, rescheduling, confirmations, and client requests.
- Answer incoming calls, texts, emails, and other client communications professionally and promptly.
- Check clients in and out accurately and efficiently.
- Process payments, gift cards, retail purchases, and other transactions.
- Assist clients with selecting and purchasing skincare products based on recommendations provided by their esthetician.
- Maintain a strong understanding of our facial treatments, skincare brands, policies, and services.
- Coordinate closely with estheticians to keep the daily schedule running smoothly and efficiently.
- Anticipate client and team needs and proactively address issues as they arise.
- Maintain accurate client profiles, notes, and appointment information.
- Keep the reception, retail, and client-facing areas organized, stocked, and presentation-ready.
- Assist with online and phone orders as needed.
- Support management with daily operational and administrative tasks.
- Uphold Toska Spa's standards for professionalism, discretion, appearance, and client service at all times.
What We're Looking For
The ideal candidate is warm, polished, detail-oriented, dependable, and exceptionally organized. You should be comfortable communicating with a wide range of clients and able to remain composed and professional while managing multiple priorities.
We are particularly interested in candidates who naturally notice the details, take initiative, and understand that luxury service is often about anticipating what a client needs before they have to ask.
Candidates should have:
- Previous experience in luxury hospitality, spa, salon, beauty, wellness, high-end retail, or another client-focused environment preferred.
- Exceptional customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Professional and confident phone etiquette.
- Excellent attention to detail and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable learning scheduling, point-of-sale, e-commerce, and other business systems.
- Confidence handling payments and financial transactions accurately.
- An interest in skincare, beauty, and wellness.
- A polished and professional appearance and demeanor.
- Ability to work collaboratively as part of a team.
- Dependability and punctuality.
- Availability to work a flexible schedule, including weekends.
About Toska Spa
Toska Spa is a luxury skincare destination in Charlotte specializing in highly customized facial treatments, advanced skincare technologies, and some of the world's most respected European skincare brands.
Our goal is to provide an exceptional experience at every touchpoint, from the moment a client contacts the spa to the moment they leave. Our front desk team is an integral part of creating that experience.
We are looking for someone who takes pride in providing exceptional service, enjoys building relationships with clients, and wants to grow within a professional, team-oriented luxury environment.
To apply, please submit your resume along with a brief introduction telling us about your customer service experience and why you would be a great fit for Toska Spa.
Pay: From $15.00 per hour
Benefits:
Work Location: In person
